The Xfinity Store in Sunnyvale provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews describe the staff as helpful, friendly, professional, willing, and eager to help. Many note the process of getting assistance or equipment as super easy, convenient, and fast, with issues sometimes resolved within 5-10 minutes. The customer service experience is frequently highlighted, with staff members praised for being experts who know their audience and for going out of their way to provide the best service. While visiting a store can be frustrating, several customers reported having their expectations exceeded, with their issues resolved without hassle. The store accommodates both appointments and walk-in visits, though having an appointment is recommended. Staff are noted for not making customers feel rushed, even minutes before closing time.
Today Sam helped me very professionally and solved all my issues very well. Thank you Sam!
March 2024
We wanted to add a line. Starting from guest check-in (without appointment) to getting the phone in hand everything was super easy. Great improvisation compared to our previous visits. Special thanks to Aliyan who is super friendly & professional. She is the expert who knows her audience very well.
December 2023
William Payton was amazing he went out of his way to help me and get me the best service for my home he made the process very easy for me!
