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“The staff at the location are so patient and helpful. We went here after trying to get passport renewed at the Dusterberry Way location in vain. While the folks at Dusterberry had attitude and found every way to reject our renewal form, the folks at Newark patiently worked with the same form and got it done. Worth every mile of extra drive.”
9AM - 1PM 2 - 5PM
160 J Street, Fremont
Post Offices
“I recently visited the Niles Post Office (160 J Street, Fremont) to send a package and walked in feeling uncertain about several aspects of the process—pricing, packaging options, delivery speed, you name it.
Simie completely turned that around.
She took the time to walk me through every factor I was worried about, explained all of my options clearly, and helped me choose the best solution for my specific needs. Thanks to her expertise and patience, I not only got my package sent with complete confidence, but I also saved both time and money in the process.
Simie made what could have been a stressful transaction feel effortless. Her customer service is exactly what every post office should strive for—knowledgeable, friendly, and genuinely focused on helping the customer. Because of her, my delivery went smoothly and I left the post office feeling like I made the best possible choice.
If you're in the Fremont area and need postal help, ask for Simie. She is a true asset to the Niles Post Office team!”
“Today's visit with Wilbur was 5 stars! I'm giving 4 for overall experience with the branch.
I brought my 2 sons in today for an appointment for passports at 11 am on a Tuesday. We arrived 15 min early and there were only 2 customers in line. This is the time to come as it's usually quite a long line. We approached the window with papers in hand and the tall woman with long black hair asked if we had an appointment and told us to sit down until we were called. Right on time, Wilbur called us to the end window, took our paperwork and asked if I had photocopy of each birth certificate and ID along with the originals. I missed that part of the instructions but he said not to worry I could get copies for a dollar. He took our photos and let us check to make sure they were ok because we would have them for 10 years. That was nice of him to let us check.
Entire process took about 30 min but was pretty painless. I had paperwork completed but he needed to verify everything and hand write a section for each of us, then payments to USPS and US dept of State for actual passports for each individual passport. He worked quickly and that was the time it took. I appreciated him being pleasant with us and making sure it was all correct. A very easy process and overall good experience.
Otherwise, for general mailing from this branch, I've had good luck when asking for extra priority mail boxes when the rack in the lobby has been empty and overall a smooth process getting through the line. However, once in awhile the desk clerks aren't putting on the happiest face when helping. I get it, I used to work for the Fed Government and sometimes it's just not a great day on the job, but I've found smiling makes an tough day better and others smile back at you. I don't have any major complaints as it's usually pretty efficient, just not always as pleasant as it could be.
I did have to deal with management at one point when a mail truck left her mail truck running and it popped out of park and drove into my new car in front of my house. It took months, but eventually got my deductible back with help from management, I've forgotten the gentleman's name as it was over a year ago. Just know the federal government is their own entity so they don't have car insurance like you'd typically deal with.”
“This place is always quick and efficient. They know what they're talking about and they are polite and informative. The line went from 6 people in front of me to me in a matter of about 3 minutes. And that's with questions being asked and answered. I love this post office and the people who work here.”
“Wow! I never felt so compelled to write a review so soon. Nu at the post office was so friendly, efficient, and skilled at what she does. She notice the person in front of me had a UPS package and directed him to go to the UPS store instead (saved everyone time). I saw and heard her reaffirm another customer of the timeline of her mail. Her level of care is awesome. I was in and out in perhaps 7 minutes, if that. I came in a weekday around 4:15pm and very short line!”
“Saturday afternoon, only USPS is open until 4pm. Others closed at 12:30 pm.10 people in line and 3 employees helping ring up the customers... I was out the doorin10 minutes”
9AM - 1PM 2 - 5PM
43456 Ellsworth Street, Fremont
Post Offices
“I would like to give a shout-out to Grace. Came here today to activate a mail box my son had applied for online. Grace was very helpful, guiding me through every step of the process to get it activated. Despite being the only staff at a busy branch office, she was super patient, thorough, and very friendly to everyone.”
“Went during lunch on a random Tuesday and they had 3 people working which made the process very fast.
Also got tips from the clerk on priority mail which was very helpful!”
9AM - 5PM
2090 Las Positas Ct, Livermore
Post Offices
“Thank you to whoever helped me today you are truly a blessing. She really went above and beyond to make sure my package was received. They are the best in the business. Your package is in good hands if it’s here.”
“A friendly team behind the counters, quick personalized service and an overall neat look of the building (with optimal parking options) all go towards the 5-star rating that this place deserves.”
“I don’t know there are such bad reviews, I had a lovely time if you can getting my postage and packages out. They were very friendly, quick and informative. A machine was broken and they were very apologetic.”
“Have always had a good experience dropping off packages or picking up missed certified mail has this location. This is one post office where people actually answer the phone and also help patiently look up packages.
This isn't a regular post office so do not come here to buy, postage, envelopes, etc.”
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“I hesitate to give this Post Office branch a positive review because I don't want it to get crowded with customers.
I live 30 minutes away from this Post Office but come here often because there is almost never a wait and the clerks are very friendly and efficient.”