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July 2025 by alejandra chavez
Very friendly staff :) BIG thank you to Stephanie, she went above and beyond with answering any questions my dad and I had! Very pleased with the service!! Will definitely be back :)
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July 2025 by Vince Colvin
Arles was very professional and took care of my wireless needs. I recommend getting helped by Arles.
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July 2025 by Laurie Booth
Jose was so kind and patient. He was very helpful with cleaning and erasing all the bs and virus on my device.
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July 2025 by Edgar Flores
Explained everything well thru my visit Cesar was great
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July 2025 by ashley esparza
Jose Anthony Arles .. they came to to the rescue!
Jose and Anthony helped me and my daughter.. with our upgrades .. i even got a watch something id never thought id get.
Arles saved the day with my sons new iphone. His problem solving skills was amazing!
Will defintely be coming back
Thanks guys.
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July 2025 by Patti Warth
Such professional & caring individuals. Truly going above and beyond for their customers.
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July 2025 by Jesse Avila
This store made the transition from my old device very easy. They were able to transfer everything and get me a discount on my accessories. Such a professional staff.
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July 2025 by Raymond Gray
Great service Jose and Stephanie always helps me out with everything appreciate their support
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June 2025 by Martha TOLEDO
Anthony's service is beyond professional. I appreciate him very much
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June 2025 by Sonia Garcia
Jose and Anthony were amazing. They made the transition from my old devices very easy. They will forever have my business at the Sylmar location
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July 2024 by Mehroujan Abrahamian
He install ios18 development and he said i didn’t do that.
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May 2024 by Kristofer Sneed
Armel was super professional and was able to resolve all my issues. Best customer service I've had and very knowledgeable about all products. Thank you my boy!
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May 2024 by Darlene Rodriguez
Honestly, I wouldn't recommend coming here unless you want to be harrassed on getting a new phone. I had an iPhone I was okay with, and Bryce insisted I get the Samsung, so that he can make the "deadline of the sales commission" , which is something you don't want to say in front of a customer - I have my cousin who was there as well who heard it. Then he added a line on that I didn't allow him too, he was suppose to transfer my number to the Samsung but instead added the new line so it looks like a whole new account was opened. Then he put me on a 'Business Line" which I have NO business. I have called Verizon to get this straighten out and got no where. So I am stuck with a phone I don't like and is to high tech for me. I went within the 30 days to try and trade it in or go back to my old device and once again horrible customer service from Bryce, so I walked out the store. I will not go back in there unless he isn't there to trade the phone.
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May 2024 by Pedro G.
Don't come to this store. They will give you wrong information just to make a sell. I was looking for a hotspot to do remote videoconferencing calls on the go. The worker name Bryce told me I can get the Verizon Gateway, that all I had to do was plug it in anywhere and I can get WiFi. It was definitely what I was looking for. This was back in December. Now in April. I began to have unstable connections and decided to call customer services they brought to my attention that the device is only meant for the address on file. That was not what originally I was told. The customer service recommended for me to take it to the store. I get to the store and Bryce is the only one there I tell him, I am returning the device as it is not what I wanted and that he gave me the wrong information. Since it is now May and passed there 30/90 day, i was told I can not return it even when Verizon customer service told me to come to the store. I ask to speak with the manager. Ofcourse he would not be available until 2 days after and only between 2-5pm. I asked to make a phone appointment as I am not able to come in person. Bryce confirmed that he will have the manager call. I asked Bryce for the store phone number so I can follow up. I did not get a call from the manager and the number Bryce gave me was for Verizon not the store. Waisted my time and money on this store. Gives Verizon a bad name. I have been with Verizon for over 15+ years and I am highly considering changing providers based on this experience.
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April 2024 by Susan M.
Came here yesterday to trade in our old phone due to dropping it in water. Walked out with the top of the line phone AND internet. The associate and manager were super attentive and helpful. It was told to us as part of the sales pitch that we would only get $400 back once we were ready to trade it in. Later it was "you probably will only get $200 back, but you have 30 days." Today we went in and it was a different story. There is no credit for the phone. This almost feels like a bait and switch. Such a bummer since the original interaction yesterday was so positive that today's experience tarnished it. No fault to the gentleman who was working today as he did not help us originally. The feedback for the manager here is don't say something is possible as part of a sales pitch unless you research and truly know that it is. At least 50% of local business is through word of mouth and as business owners ourselves we know that honesty and integrity are a vital part to the success of any business. Judging by the current reviews and the turnover of employees in this location you have a lot of work to do.
