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July 2023 by Dale Marie
Horrible service
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June 2023 by DaleMarie 88
Horrible service
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June 2020 by Mimi Tehrani
This company is so fair and amazing. They don't treat you like an account number. They truly care about you. I needed to be trained on how to enter my contacts and pair my Bluetooth. Arvin patiently stayed on the phone with me for probably 2 hours until I had everything done as I am not great with technology and my granddaughter was out of town. I also ended up get 2 new phones for free and saved money with the $15 plan that we got from them. AT&T doesn't work great in my area and I have Verizon network now through them. Highly recommend. Family owned operation which I like. I appreciate good old fashioned customer service. Hate going to outside of the country.
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May 2020 by Mark Phelps
I have been with ITA for close to 3 years..Absolutely 5***** service. Replaced my original phone when my service was sporadic and works much better now. They worked with me when I became a chronic texter due to my job and finally got me into a plan that is perfect for me. I won't be changing to the big guys any time soon!
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September 2019 by Christine O'Neil
Outstanding service! Wonderful friendly and courteous staff,
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September 2019 by Elizabeth Rodriguez Alvarado
Awesome Customer Service!
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August 2019 by Michael L.
I had In Touch as my cell phone provider for about 16 years, then in February I let someone talk me into switching To Consumer Cellular. Nothing but problems from day 1. Phones not working right, no service, dropped calls, you name it, & it went wrong. Even tried difeerent phones with no success. Decided to go back to In Touch. Got a great phone and a great plan for a great price. Liz was an angel taking the time to listen and work with me to make sure I got exactly what I was looking for. Never once tried to sell me something I didn't want or need. Best of all, the phone showed up the very next day by UPS all ported and ready to go. I am one HUGE happy camper! THANK YOU LIZ!!! And thank you to the rest of the team at In Touch America.
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March 2019 by Chris C.
This place has been absolutely helpful with assisting my grandma with a phone, has great lower prices for her,help out everytime we call, very professional and always feel like they're going above & beyond for you :)
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February 2019 by Mars M
Beware! If you try to cancel your contract BEFORE your 2 years are over they will tell you that you needed to cancel in writing at least 30 days before, and that you signed a contract showing that.. even though they advertise no contract. And they will charge $250 per phone #. My parents who don't speak very much English were harassed and felt stressed to keep their contract with them even though they've been loyal members for years when they tried to cancel. When asked for a copy of their contract they never mailed it to them but they sure didn't forget to send them the bill for $500. What a joke!
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January 2018 by Michael Castillo
Mel is the best!
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December 2013 by Ali Mohajer
My mother has used Intouch Americas service since 1992 and will never switch service as she loves the service and amazing customer support shes received for 20+ years., When I was old enough to get my own cell phone plan I went to the normal providers but no one was offering the plans that Intouch had so I signed up when I was 18 in 2008 and still have there service today! The best part? whenever i have a problem or my phone isn't working i just pop into there store on Ventura blvd and the guys at Custom Mobile Sound (Intouch Americas store) are so nice and helpful. OR if i don't have the time to go to there store or i'm not in town THEY SHIP ME A LOANER to use!!!! and i send in my broken phone to be repaired and they just send it back in a timely manner. Truly excellent customer service! Will be with this company for a long time!!!