The AT&T Store in Temecula offers phones, tablets, smartwatches, and connected devices from popular brands, along with wireless data plans for every need. This includes prepaid phone plans with no annual contract and nationwide 5G service with unlimited data plans. The staff is frequently described as easy to talk to, very helpful, knowledgeable, and welcoming, providing great customer service, time, and patience. Customers report that employees are thorough, engaging, and in no rush, ensuring they understand the services and benefits for their family. However, experiences can vary. One customer reported a nightmare situation involving billing errors, such as being charged for four lines instead of three, which took over a month to partially resolve with promised credits not appearing. There were also issues with new phones stopping working, requiring free replacement SIM cards, and unfulfilled orders for screen protectors over a long period. Attempts to contact management via a provided email address received no response. While many recommend the store for its helpful staff and better pricing compared to other carriers, some advise going to a different AT&T location due to these persistent service and follow-up problems.
We brought our wireless device into the AT&T store to buy the wireless service for a mobile hot spot. Jose was great at setting us up and making it work. He even identified a discount we were entitled to that will save us on our monthly bill. It was a great and easy experience. Thanks!
April 2024
Staff was easy to talked to, very helpful and knowledgeable we stayed too long because we had to transfer files from old phone but the rest was perfect.
February 2023
I wanted to thank both Britney and Zack maybe Josh. I can't remember his name Anyway They both were so helpful I appreciated them both Thank you
