Parts Authority is a service-counter auto parts store with a large warehouse. The staff is described as knowledgeable, patient, kind, and courteous, providing old fashioned service with no nonsense. They are trained experts who help customers find the right parts by looking them up on the computer. The store has a great selection of automotive replacement parts, tools, and equipment, with millions of parts available. They offer competitive and economical prices, willing to match prices from other retailers like Amazon. Customers report getting perfect fit parts and appreciate the faster delivery than online options. The experience is noted as a life-saver, with staff going above and beyond, even reopening the store after closing to help. This results in a high level of customer satisfaction, creating customers for life who experience the difference of their service.
