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February 2024 by Jessica T.
I like this place and it should have better reviews! The guys are very kind and they don't lie! As a female I get very nervous that people will take advantage bc I know little about cars. Came to get work done on my Camry and breaks replaced but they let me know I didn't need them replaced yet! I was shocked but very pleased they didn't just replace them for the extra money. Definitely bring your vehicles here guys!! They are really organized and not too slow (I would rather them take time when fixing things on the car than try to rush through it) and I will definitely be back again.
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February 2024 by Edward Madrid
Always a pleasure to work with the Pep Boys Group, Fred is just a wonderful individual to deal with, very honest and forthright. I loved my senior discount despite the expense. Thank guys!!!!!!
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December 2023 by Priscilla R.
Frederick was so much help! My battery died and Fred was able to get a battery delivered to their location within 30 mins and have it changed out. I only deducted 1 star because it took several dials to get through. When someone finally answered they asked if they could call back within 20 mins.
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December 2023 by Russell Henry
This location is usually good at giving me a time frame of when my car would be ready. Not this time. I got there before 8 for my appointment and didn't get an update till almost 10. They told me 2 hours on repairs so I waited in the area instead of leaving. I watched as my car sat in the parking area, with the hood up, for over three hours. When I finally went up, 4 hours after the initial assessment, the service tech that was helping me from before was gone and a new service tech was in his place. When he looked into the situation, he had to call in for the necessary parts to come in, something that should have been done after the initial assessment. It didn't take long after that but that was 6 hours I don't have anymore. They weren't even as busy as I would expect so it's a real disappointment after having two good experiences with this Pep Boys.
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December 2023 by Cheance Adair
Sunday! about 11 am I was coming off the hill from Idyllwild, traffic was slow- and I got the low tire pressure light front passenger @ 24psi. I pulled over at the first light after we got to 3 lanes, and it was flat and side wall gashed, so my slime injector wasn't going to work (no spare for this model), I called my friends who immediately got ahold of Pep Boys and within an hour I was towed to the service location, both front tires had zero thread. and just so happened they had a two-for promo, so within 4 hours I was on the road with 4 new all weather 64k mile tires, They were efficient, pleasant and I was very lucky
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November 2023 by Antonio Webb
I take my work van and all my personal vehicles to be serviced by Pep Boys whether its an oil change, new brakes, or any other needed repairs, they always do their best in trying to provide top quality service! Some of these guys know me from all the time I'm there rotating different vehicles in for maintenance, and know that if I think there is an issue, I will let them know right away! Yet every time I speak with them, its as though I'm communicating with friends. All that to say, they are friendly, respectful, and do what they can to take good care of my (or your) vehicles (I believe), as though its their own! Thank you guys for keeping my vehicles in good working order!
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November 2023 by Israel Florence
Why I will never trust Pep Boys again. I’ve been going to Pep Boys since 1984. In 2020 when the Pandemic started, my transmission in my Chrysler minivan went out. I use this van for my DJ company so I NEED IT. I call Pep Boys. They said they can do it for $1,600 plus labor but I’d have to wait on part. I said fine, I have no choice. I made an appointment. Something told me to call the Chrysler dealer ship. They said $5,000 including labor and that Pep Boys just called them to get these parts. Pep Boys marked the parts up big time. I called Pep Boys to let them know that I’m canceling my appointment and that I would never come back there again. I have 4 vehicles. I go everywhere but Pep Boys
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November 2023 by Fernando A.
Huge disappointment. I went in for an alignment on my 82 Regal. After about an hour in a half I was told they couldn't do it because they don't do tie rod adjustments without an extra charge. I'm pretty sure this is what an alignment entails. I just think they don't know what to do or they just wanted to up charge me because he said at first this needed to be fixed first then when I asked if that wasn't part of the alignment he said they can add it for an additional charge. It's just very disappointing to have trust in this company and even the mechanics so that they can just try to get more money and ultimately waste your time.
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November 2023 by Len M
DISASTROUS EXPERIENCE at the temecula car wash off of rancho california road. Took my truck to the local car wash only to have my valve stems ripped out of the tires on the passenger side. After dropping off a newly bought truck to a employee for vacuuming, the employee drove it into the car wash without properly lining up the tires with the machine resulting in $395 in damages and tow fees. The manager is refusing to reimburse me for damages. I was towed to Pep Boys and I was in luck I was dealing with a great and professional employees named joe and a mechanic named jason because of these employees I will be returning to this Pep Boys location for future work on all of my vehicle maintenance, these dudes really saved my day and I was able to go to work the next day ?
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November 2023 by Chris T.
stuck on the freeway 3 miles away from there pep boys, tried to call a hour before closing and they stopped answering the phone after one call and said the place was closed.
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October 2023 by Courtney Carter
It was easy to schedule my appointment and select what I needed online. However, when I arrived, it was unclear where to check in as no one was present to greet new customers. Still, the ease of checking in and getting my car fixed were smooth. The waiting area was also clean.
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September 2023 by Lalit A.
I had got four pads and two rotors installed from pep Boys 3 months ago which have been damaged within 2 months, they have rusted and my car is making a lot of noise from the brakes and I have gone to them 3 times. They are not helping me and I have already spent $800. Service is not good
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September 2023 by Lisa M.
This location really has upgraded its personnel and technicians. Joe helped us above and beyond with our vehicle to make sure everything was okay with it.
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September 2023 by Lisa Bray
I recently needed four new tires and after much research and price checking with different companies Pep Boys had the best prices. I was able to make an appointment and had four new tires and an alignment done in two hours.
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September 2023 by Derrick J.
Pepboys is a fraud. This location customer service is horrible. I bought tires from these guys and they installed the wrong size and I had a warranty and they still tried charging me additional money to repair their mistake. Both my family and I well-being was at risk without our knowledge. The manager their on site is a rude person and I'm shocked he was even selected to be a manager. Overall story, they are a bunch of liars and I will never do business with them again. I called around to other Pepboy location and they told me good luck with that location. Don't give these people your business and go to a place who looks out for your safety and has great customer service.
