Claire's is a vibrant store specializing in ear piercing and fun fashion accessories. It offers a wide variety of jewelry, hair accessories, and other trendy items, featuring popular brands like Hello Kitty and Stitch. Customers can find earrings, friendship bracelets, hair claws and bows, bags, and beauty products, making it a go-to destination for stylish accessories. The store has received positive feedback for its ear piercing services, particularly praising an employee named Rachel, who is described as a "piercing queen." She is known for her ability to make nervous customers feel at ease by sharing personal stories and providing detailed aftercare instructions. Many reviews highlight her exceptional customer service, noting how she goes above and beyond to ensure a pleasant experience. Customers feel reassured and satisfied with their piercings, even when faced with challenges like closed-up earlobes. Another employee, Mary, also received commendations for her caring approach during first-time piercings, making young customers feel comfortable and informed. While there was a mention of a previous negative experience with an employee, Rachel's dedication to resolving issues and improving customer satisfaction has turned many one-star reviews into glowing five-star ratings. Overall, Claire's is recognized for its skilled staff, friendly atmosphere, and commitment to quality service.
Great customer service! Rachel and Alex were very helpful!
May 2026
Rachel was amazing helping my daughter to get a second piercing on her ears. She made the experience 5 stars!! I recommend this store and Rachel. She is always friendly and kind and a lot of fun!
May 2026
Sarah from TO mall, was beyond amazing and SUPER kind and sweet to my daughter who was getting her 2nd piercing done. HIGHLY recommend her. Thank you Sarah !!!
