Hertz Car Rental - Thousand Oaks - Thousand Oaks Blvd HLE
Car RentalHours:
2720 E Thousand Oaks Blvd, Thousand Oaks CA 91362 Hours
About Hertz Car Rental - Thousand Oaks - Thousand Oaks Blvd HLE
Hertz Car Rental on Thousand Oaks Blvd is noted for its friendly, pleasant, and excellent staff who are attentive to customer needs and work hard, making the rental experience great and wonderful. The team, including a previously mentioned awesome and helpful manager, has been described as exactly what customer service is all about, helping with reservations and issues. Customers report great rates and a wide selection of vehicles. However, some practical issues are noted. The location can be difficult to reach by phone. A primary concern is vehicle cleanliness, as cars are not sent to professional car washes and are instead cleaned by employees, sometimes resulting in rather dirty vehicles that customers feel they must wash themselves. Following a management change, one customer reported a negative experience with the new manager's customer service, contrasting with previous exceptional service. Despite these points, many customers have had no other complaints and highly recommend this location.
Most Recent Reviews
August 2025
have rented from this Hertz a few times and had a few personal hiccups with my pickup this most recent time but Owen was patient and informative and very personable!
July 2025
The staff is excellent, and my rental experience was great. The only problem was getting through on the phone, but I could see the guys that were working there were working hard so it’s not their fault.
June 2025
This location has friendly and pleasant staff who are attentive to your needs and make renting such a pleasant experience.
More Comments(174)
You May Also Like
- Thousand Oaks, California
