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March 2024 by JK Allred
I rented an excellent car here. My car needed repairs out of warranty. The rental wasn’t very clean, but it was otherwise a great car. Explorer Turbo. I have an older Explorer and this one was much better. I was blown away.
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March 2024 by foiejf feoiwj
Unprofessional manager purposely hanging up the phone. They cancelled the appointment set by my insurance company and then scammed me a four digit fee. Hertz needs to go bankrupt.
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February 2024 by Christopher T.
Stephanie was so friendly and helping. Wonderful customer service and with a smile. Help us figure out what was best
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February 2024 by Don Thompson
Although the people at the desk are always nice, the location suffers from a severe lack of competence. Not once have I been to this location and received the car I reserved. Not once have I spent less than 45 minutes trying to get any car. Not once have I seen anybody in line with me get the car that they reserved.Buyer beware.Highly suggest going elsewhere.
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January 2024 by gregg schorner
Small office with a big heart. Outstanding customer service, highly accommodating, and personable.
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January 2024 by O O
Okay stuff but worst customer service. Rented the car through pre paid but got charged more when I picked up. Was told by the location to call customer service but the lady on the phone kept “educating” me about how tax might “fluctuate”, which was never indicated during booking. Also charged me $ for frequent flyer program, which, again, was never stated anywhere. Won’t book with Hertz any more.
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January 2024 by Jason Kerns
Small location, but extremely efficient and friendly. The manager is very nice. Would highly recommend.
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September 2023 by Lorne Lawrence
Great staff . The guy who helped me was genuinely an asset to this company. I think his name was Joey but not sure . He was knowledgeable and got me out the door quickly what more do you want from a rental co !
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August 2023 by Theresa H.
Went to pick up car, had a pre-arranged reservation, and upon arriving, was told that they had the car, but was $100 dollars more than we reserved it for... EVEN though our reservation clearly showed taxes and fees included in our price!!! Our GRAND total was on the reservation!! It was through a reputable company ( Orbitz) reserved at HERTZ. It was a scam and bait & switch, because Hertz would not give us the car, unless we paid them 100 more!!! The rental person we dealt with (Paul) was rude, aggressive and refused to help us- stating that this is what we get going through a 3rd party? Even though it was an agreement between Hertz and Orbitz! I will take this further as Hertz was unethical, and tried to scam us for more!! $100 more!!!! Never have we experienced this with any of our rental car companies!! Was a terrible experience with Hertz!!! Watch out!! And do NOT recommend!!!! I
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August 2023 by Bernard Hertzman
Easy drop-off and they drove me back to my hotel
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August 2023 by Angie Razo
Pre paid for a rental a month in advance only to arrive, wait 30 minutes then be told they have no vehicles available! Called their customer service for a refund and 2 weeks in still no refund. Had to open claim through credit card company. Would NEVER rent from Hertz in thousand oaks!!!!
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August 2023 by Chelsea S
Absolute nightmare! It is IMPOSSIBLE to get in contact w this location they never answer answer the phone it re routes to auto message. Contacted customer service was told supervisor would call me back it’s 4days later no call back. I was told I can email corporate. I reserved a Tesla and was give a jeep compass the jeep didn’t even apple play make it make sense how you reserve a Tesla and an old school jeep compass?? This location you can not get in contact with anyone in the store but simply rerouted. If you call customer service you’re routed to an outsourced member not in the us. Absolutely the worst customer service I now know why no one uses hertz you can keep you “certificate” I’ll take my experience to tiktok and hope it goes viral so ppl are aware of the customer service hertz doesn’t give ! Oh and the car I rented has no info on my receipt shady stuff going on here STAY AWAY
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August 2023 by Neil R.
Had a terrible experience with Hertz, not so much with the staff at office but with the customer service department in general. I will never rent from this company again. Midway/enterprise provide a much more professional service.
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August 2023 by Laura B.
I was a little skeptical about hertz since I have not use them just enterprise. However enterprise has triple their price, authorization for the same product or lesser product than hertz. I dropped a small Mitsubishi, older, shoe like size for triple the price...walked to hertz Thousand Oaks for a nice Kia 2023 @ a great price! I even got an additional discount with my AAA card. I'm never going back to enterprise! From now on just hertz! The guy was amazing! And my card was auth for less for the deposit!
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August 2023 by Giselle E.
Terrible experience this morning! They did not match what the email said for restrictions with debit cards and caused me to be without a car after ubering here. Won't attempt to rent here again
