Preferred Auto Centre has established itself as Ventura County’s trusted auto repair shop since 1984. Serving Westlake Village, Agoura Hills, Oak Park, Thousand Oaks, and Newbury Park, it is known for family-like care, honesty, and excellent service. The shop is AAA-approved and specializes in Japanese, Korean, and American vehicles. Its certified technicians handle a wide range of auto needs, including oil changes, brake repairs, engine diagnostics, digital health inspections, and complete auto maintenance. All repairs are backed by a 36-month/36,000-mile nationwide warranty, reflecting their commitment to quality and transparency. Customers consistently praise the courteous, professional, and helpful staff. Many mention that the team is thorough, honest, and easy to work with, often explaining repairs clearly and providing detailed assessments. The shop is appreciated for its full disclosure system, which breaks down issues and potential problems, making the repair process straightforward. They also prioritize customer convenience by offering services like car pick-up and drop-off, and they work well with insurance companies and local rental agencies to streamline repairs. Their team, including owner Mark and staff like Christa and Cherisse, is known for excellent communication, follow-up, and teamwork. Preferred Auto Centre’s reputation for fair pricing, expert repairs, and genuine local care has made it a go-to shop for many in the area. Customers trust their work and plan to return for regular maintenance and future repairs, citing their high level of service and reliability.
Crista and Mark explain service needed clearly. They are very patient with questions. I also appreciate seeing photos of the problem areas.
November 2025
Everyone I met was courteous, professional and helpful. I am a customer for as long as I own a car and live in the area. Thank you 😊!
August 2024
Car repair is never pleasant but it was very easy dealing with Preferred Auto. They have a full disclosure system, breaking down any issues that need to be addressed or could become problems I would definitely recommend and come back with any future repair issues
