Ralphs is a large grocery store that offers a wide selection of quality food and household products from popular brands. Customers can find fresh produce, meats, seafood, dairy, and various home goods. The store is a convenient one-stop shop for savings and essentials. It has lengthy hours, open from 5am to 1am, making it suitable for both early risers and night owls. The store itself is quite big and features a variety of items not always found in typical supermarkets. The location off Moorpark Rd & Janss Rd includes additional services like a Starbucks inside. The Starbucks staff, especially one employee, is praised for being friendly, kind, and attentive, offering good service and even informing customers about discounts. The store’s service deli has improved significantly over the years, now offering fresh, ready-to-eat items such as sandwiches, potato salads, and guacamole. Customers appreciate the new management, who are more customer-friendly. Ralphs also sells other items like helium latex balloons at a low price, which can be a lifesaver for parties. However, purchasing gift cards has caused issues in the past, with some being counterfeit or problematic, making some customers cautious about buying gift cards from the store. Customer service experiences vary; while some staff are helpful and friendly, others are less accommodating, with complaints about unhelpful attitudes and poor communication. Overall, Ralphs is valued for its wide range of products and services, although experiences with staff and gift card security can be mixed.
