Tesla Thousand Oaks is a Tesla service center that has received mixed reviews from its customers. While some customers have had positive experiences, others have faced challenges. The sales associate, Mansaur, was praised for providing detailed information and ensuring that customers understood every detail. Customers also appreciated the clean facility and the free coffee offered. However, one customer had a less satisfactory experience with an older model of the Tesla S. They needed a new screen, and although the service was completed, the customer felt that the replacement was a downgrade rather than an upgrade. The service also took longer than promised. Another customer had a "horrific experience" at the Camarillo location, but the Thousand Oaks location was able to address their issue quickly and efficiently. The customer was particularly impressed with the friendly staff and the availability of loaner vehicles. The standout employee at the Thousand Oaks location seems to be Sydney Sibert, who was praised for her exceptional customer service. Customers highlighted her prompt responses, her willingness to accommodate their needs, and her overall professionalism and dedication. One customer was so impressed with Sydney's service that they purchased two additional Teslas for their household. Another employee, Gigi, was also recognized for her excellent customer service in resolving a misunderstanding with a service representative. Overall, the Tesla Thousand Oaks service center appears to offer a mixed experience, with some customers praising the staff and the service, while others have encountered challenges. The exceptional service provided by employees like Sydney Sibert and Gigi seems to be a highlight for many customers.
Mansaur our Sales Associate was very helpful. Detailed information and he make sure that we understand every details. Kudos 👌
September 2025
Shoutout to Gigi for excellent customer service! I had a misunderstanding with a service rep that wasn't getting resolved. I was about to give up and then I went to Gigi to explain my situation. She was able to immediately find a solution to my problem. Much appreciation for the way she treated me!
August 2025
My first buying EV experience was smooth. Angelo was really helpful.
