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February 2024 by Marks Scott
Sent a watch in months ago, payed for repair, sent text message, still nothing.
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February 2024 by Diego Cruz
Nice clean and a lot security
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January 2024 by Mark Swearingen
My F990 CC 7005-16F watch stopped working under warranty. I sent it in, and it took about 25 days to get back. The watch was perfect upon return.Thank you, Citizen, for the excellent customer service and the repair of my favorite watch.
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January 2024 by Thunder Lightning
No apparent email address listed . COA has had my Eco Dive watch for over 8 months . NO contact back to me , sent / UPS .
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October 2023 by Arthur Spangler
Repair case no. (S030919) Many Thanks to Citizen Watch of America for repairing my Eco-Drive Chronograph Watch. I am very hard on watches due to my everyday use. My watch was restored to perfect operating conditions in a very timely many considering the volume of repair the facility receives. I am very happy with the company's response time for the repair and addressing my emails. Many Thanks to all that were involved in the handling and repair of my watch ARS...
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October 2023 by Ty B
Ok place
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July 2023 by Alexis Johnson
Very dissatisfied with my watch. Got in January 2023 and it's only July 2023 and the watch is already fading. The craftsmanship of this watch is beyond terrible. Especially for a company of this caliber. Already had to wait 3 months for my watch cause it was on backorder, but I'm trying to see why when it's quality isn't up to par. I need answers with a solution asap.
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July 2023 by Steve Yatomi
I purchased a nice citizen eco drive watch online this unique watch is very difficult to set the time. I went to The main office in Gardena California to see if anyone can help me. After speaking to the security guard he asked me to fill out a form and I did and asked me to leave my watch and in 5 days someone would contact me. I didn't leave my watch as I was catching a flight. I feel that is poor customer service and policy for just asking to set the time. I furthermore contact customer service and they told me the same thing leave my waych for 5 days and they will call me. So buyer beware of the difficulty of setting an eco drive watch and poor customer service and policies for the main office in Gardena.
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May 2023 by Erik Hammack
Terrible service, and release products late with no kind of help regarding order status. Constantly being passed to another employee of the 150 they have… I talked to 9 in 1 call with not a resolution. They use cheap parts and work with Another cheap watch company.FOSSIL with the smartwatches and release “late to the game” technologies.DO NOT work with them if you can help it..I would recommend another company going forward.. Im still awaiting a preordered item back in April. That was released May 1st..Get used to asking if you want fries with that order Citizen Watch Group.
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February 2023 by David R
Have a Citizen Skyhawk Watch. Had for 20+ years. Love my watch. It stopped working. Sent it to the repair center. They repaired it for free. Sent it back. They reset everything. Great Company and product. I will never own anything but a Citizen. I will buy a new one if my old one ever wears out.
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February 2023 by Francisco Mora
Sent in my watch in near mint condition for an inspection and possible repair, and it was returned with a bulging rubber gasket. I can't say I have much confidence in their "technicians." I regret not just taking it in to a local reputable watch repair company.
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December 2022 by E Habibe
I shipped my Calibre 8700 (Blue) for repairs in April. Strangely I received a return to sender of the box I sent in with the message that it had been rejected. Rejected after being at the facility for 3 days? Yes, I have the shipping history. No watch inside, just the pillow the watch was shipped with. Months later and no message from Citizen even though I followed the instructions on the website. Very disappointed as I had owned that watch for almost 20 years. Was shipped from Florida.
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December 2022 by rony khan
I had sent my watch for service but they said the watch was twenty years old and they cannot repair it. They sent me the watch without the box in a plastic bag. On complaint They told me that box was thrown.
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October 2022 by N B.
This company is really unfriendly to customers and borderline incompetent. I have an old Bulova watch that I sent for repairs. They said the watch could not be fixed because the parts no longer existed (the watch is 50+ years old). They offered to exchange it for a new watch at almost half price. I accepted. The new watch was ugly, very heavy, and I hated it. I contacted them and asked to return it for a refund. They refused, saying the exchange was "final." So I am stuck with a watch I don't want. I then took my old watch to a local watch repair shop, and they said, "sure," we can it it and we have the parts. I went to Bulova first because I assumed they would have all the necessary parts, if anyone had. I was wrong. Never trust this outfit. Go to a good, local watch store.
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August 2022 by E Hab
I shipped my Calibre 8700 (Blue) for repairs in April. Strangely I received a return to sender of the box I sent in with the message that it had been rejected. Rejected after being at the facility for 3 days? Yes, I have the shipping history. No watch inside, just the pillow the watch was shipped with. Months later and no message from Citizen even though I followed the instructions on the website. Very disappointed as I had owned that watch for almost 20 years. Was shipped from Florida.
