Costco Tire Service Center is a place where customers often experience helpful and friendly service, especially from staff members like Chris, Alex, Johnny, and Franco. Chris in the tire department is highly praised for his patience, helpfulness, and excellent customer service. He goes above and beyond to assist customers, helping them find great deals, ensuring quick delivery of special-ordered tires, and making sure they are safe to leave after final adjustments. Many customers appreciate his hospitality and consider him one of the best employees they have met. Alex, another technician, is commended for his kindness and willingness to help with tricky issues like stuck valves. He takes the time to gently work on the problem, providing free plastic valve replacements and showing genuine care. Customers also mention that the staff at the center are kind-hearted and helpful, creating a positive experience despite some minor frustrations with wait times and appointment scheduling. However, some reviews highlight issues with the appointment process and communication. Customers have experienced delays, difficulty in scheduling, and poor coordination between the office and technicians. There have been instances where customers waited longer than expected without being called or notified, and some found the process confusing, especially regarding tire delivery and appointment availability. Overall, Costco Tire Service Center is recognized for good customer service and quality work, particularly from standout employees like Chris and Alex. Despite occasional organizational challenges, many customers leave satisfied with the service and the prices on their tires.
I received great customer service from this place on 12/31/2023. I forgot my wheel lock and the mechanician is very patient and be able to change my vehicle tires quick after I pickup my wheel lock. I really appreciate his help!
October 2023
Excellent service, good variety of products, packed but fluid, good experience
August 2023
Got a estimate nice employee helpful. He told me the estimate was only good that day. I did not understand why the estimate was only good for one day, do tire prices fluctuate by the day? He did not explain why the estimate was only good for one day so the encounter left me scratching my head.
