“Not sure why this place has negative reviews but I Love this Hertz location. Helder is an amazing guy & will always greet you with a smile. He is very accommodating & is a genuine guy. I've rented cars 5-7 times in the last 2 months & never had an issue. As long as you treat the car like your own & return it with the same amount of gas/car it had when you first picked it up, you won't have any issues.REMEMBER, this is only Hertz location in Tracy & it is always packed. For the Super Bowl weekend, I had booked a rental & when I arrived at 1:45PM I asked for an upgrade. Helder mentioned that all the cars are gone coz of the weekend & nothing can be done. Had I come to pick up the car around 9:00AM he would have definitely accommodated my request, but if there is no car available, he can't just magically create a car for me there & then.. Although he did upgrade me from a Tesla 3 to a Chevy pickup for no additional charge coz it for some reason falls under the same segment..”
“I rented a car through my insurance and enterprise made my experience the easiest ever. They were also kind enough to take me to pick up my finished vehicle. Great team! I appreciate them”