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October 2023 by Marco Padilla
I have stayed away from this place for years. Terrible experience last time. Completely different now. Someone must of come in here and cleaned house. From the guard shack to the check in office to the loaders, very professional and polite. 1600 appt checked in 1530. Received door, 30 mins later loaded me in 30 minutes. Excellent service!!
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September 2023 by Shalom
This place doesn't deserve a 2 it deserves a negative 50. These people have no heart, the first cold storage place I have been to. I can safely warn drivers to stay away, as the saying says if you are early they get pissy and if you are late they get mad. This customer doesn't deserve to stay open for the way they treat their drivers. They have no heart and selfish people to work with
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August 2023 by Palwinder Singh
I do hook & drops. It's easy in & out. The staff is so kind and helpful.
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April 2023 by Leonardo Garcia
Not a good place to load they take forever forever. Plus they don't have a good connection system. I being to other cold storage places and at least they know what they're doing. ?
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April 2023 by Mav Rick
Giving them 1 star to begin. I've arrived, checked in. I was told there were no delays and they were not undermanned. Thus far I've been left waiting for a while now and it's not looking good for you USCS of Tracy CA.Will update upon completion;Completed in approximately 3.5 hrs. Which is pretty accurate to what the receiving office told me. Thank you for your hard work.
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April 2023 by Tim Harmon
Delivered 0800 on Sunday. In and out in less than 1 hour. Everyone was great.
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January 2023 by Lena S.
Got loaded within 2 hours. People who work here are very polite. Happy with the experience.
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November 2022 by Manteo AC23
Just came out of this facility early this morning at 2am from a 6pm appt the pervious day and I wasn’t the only one there that late either. When I spoke to the front office to get my papers they told me that they had half of the usual staff there that previous day and it’s been like this for about 4-7 months. Any drivers coming here be warned you will most likely be here for 8 hrs tops.
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October 2022 by terry hughes
One of the only shippers or receivers that have a very nice lounge. The receptionists were very nice checking me in and cared about their appearance and attitude. Also one of the only places where you can sign into their Wi-Fi at good speeds. Come here expecting a long wait time so just put yourself in sleeper birth and start out when they're done. No problem
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October 2022 by Daibby Nagra
I have 13:30 apt for pick up load and checked in 13:10 they give you door right away but it takes forever to load. At 20:45 a guy knocked my door and said open doors for loading and I got paperwork at 22:25. No parking here if you want to come here then bring your food and lots of patience with you. They have restrooms in driver lounge and wending machine’s and also have coffee there. The experience here is just like all US Cold storages.
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October 2022 by Randy Q
Was there a while back and just didn't leave a review at the time cuz I showed up about 20mins early to a 1400 appt time and they kept me there waiting until almost 0500 the next morning! 15hrs to get unloaded screwed me out of my next load. Bring food and drinks if you come here and be prepared to get your 10hr break in. Never coming here again.
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October 2022 by ZAHID MUHAMMAD
Very slow and unprofessional work They take unloading five hour
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October 2022 by MUHAMMAD ZAHID
Very slow and unprofessional work They take unloading five hour
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September 2022 by Amy Mayfield
I would give this place zero stars if I could. The people working here are very nice and pleasant but I'm not sure they understand what one hand of doing versus the other hand. I had a 1300 appt 8-17-22 arrived 15 minutes early. Finally was loaded about 1800 went to scale and was 83,260 lbs. I HAVE NOW BEEN HERE 10 MINUTES SHY OF 24 HRS. No communicating at all. Do not come to this facility!
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September 2022 by Allan w. Lerfald
Sure glad I had a cooler full of food. I wasted nine hours of my time waiting to get loaded and paper work to take with me. All people working here have an unlimited amount of excuses for the delays they cause. If you think four to five hours wait at some locations is long, try sitting in your truck staring at the afternoon sun waiting to get loaded with truck idling to keep air conditioner working. Approximately 30 trucks sitting with engine idling waiting to get to a dock. So much for the democratic run government of California dictating not having engine idling. The driver parked next to me had been here for 12 hours and was just getting assigned a dock space.
