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August 2024 by Paul Pappalardo
Top notch service, professionalism and customer support.
Job well done
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July 2024 by Alex Dalex
Had the alignment done. Work was done in a timely manner. Front office employees provided great customer service and were very knowledgeable.
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July 2024 by Teo Baysa
The service assistant immediately accommodated me when I arrived.the service assistant explained well the service done to my car and the recommended improvements for my car's performance.
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July 2024 by Matthew Noxon (Matt)
Cost compared to the local area is significantly higher. IE: Costco $15 to plug tire vs $42. Time spent in store for an average 30-minute job, 3 hours. No discounts due to wait. Car was not even looked at until towards end of the 3-hour wait. It took them 20 minutes to finish. no updates during the time waiting. Even gave a recommended service
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June 2024 by iKickRocks
Absolutely terrible place to take your car. They recommend completely unnecessary repairs and overprice anything they do. Go to a local mechanic instead.
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April 2024 by Michael Simas
Friendly and fast service
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April 2024 by Rudy Reyes Jr
Same day appointment! Everything was on time like they had said. Very punctual! Tires look and ride great!
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April 2024 by Eyvette Johnson
Excellent people & service.
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March 2024 by Veronica Barrientos
To anyone who is considering taking their vehicle to Firestone. DON’T!!! They are scammers, liars, unprofessional and the store manager Monica is rude and a piece of work. My young son had taken his vehicle in for a simple oil change and they ended up doing more work on his vehicle without his consent and charged him over $600. When my son tried to fight it and refused to pay they held his car hostage. Monica and her employee Isaac swore up and down that my son gave them consent and when he asked for proof that he gave them consent they couldn’t prove it and ended up calling security forces and told them all kinds of lies. My son had no choice, but to pay the money if he wanted his car back. We tried to reason with her and asked if she could meet him half ways, but she was so rude, very disrespectful and unreasonable. They take advantage of young people and miss quote their customers. Monica should be fired for how she treats her customers. How is this business helping our military community? If you can take your business elsewhere do it! AVOID FIRESTONE!!
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March 2024 by Gabriel Barrientos
Terrible service 10/10 DO NOT RECOMMEND. Monica and Issac are terrible managers at this location. They will quote you for one price that is low and charge you higher. I went in for an oil change and ended up having my rear rotators and break pads changed they charged me over $700 Monica kept insisting that my brakes were near discard. My brakes were just recently done and checked by manufacturer. They will take advantage of you and they’ll scam you out of your money. When I didn’t consent to my brakes being replaced and did so anyways and charged me for it. They had no proof that I consented to the change. they will lie straight to your face, Monica the store manager is very disrespectful and rude she yelled at my family and called security forces on us because I refused to pay for the amount when I DID NOT CONSENT TO ANY SORT OF CHANGE. For being on base you would think you would get a lower price. I recommend going elsewhere.
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February 2024 by Micaela Hernandez
I was very thankful to the team because I just came off a 12 hr shift from the hospital and found out my tire had a nail in it, they were able to help me out right away so big kudos!
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January 2024 by Omed Noori
Came here twice, wasnt even asked what do I need. Both times left after like 15 minutes of waiting for any person/associate to even ask what I need.Dont waste your time coming here
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December 2023 by Jonathan Hunt
I fill up in this side.
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December 2023 by C H
I’ve never been to a worse Firestone. The gas pumps barely work, needing to be constantly held or readjusted when filling up, it’s been going on for years and they haven’t even tried to fix them. The staff lies a lot, saying whatever they need to get your business. They put the wrong filter in my wife’s car, causing a problem that cost $200 to repair, our section won’t even take our vehicles to them anymore for tires and we work on base.
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October 2023 by Warren Butler
Over selling products services. Got services I didn't need but paid for anyway. My fault.
