TrueNorth - Northstar Village is a highly praised ski shop known for its excellent customer service and expertise. Despite being busy, staff members go above and beyond to assist customers, even on holiday weekends. They are willing to help with ski equipment issues, such as mounting skis and fixing bindings, often doing so at no extra charge. The team is patient and thorough, explaining procedures clearly and fixing problems with professionalism. For example, staff members like Jordan and Ben Redfield are recognized for their skill and honesty, with Ben being described as a magician for customizing ski boots to fit perfectly. Customers appreciate the friendly attitude of clerks like Brandon, who offers to watch bags when lockers are out of order. Overall, TrueNorth offers a welcoming environment with knowledgeable staff who prioritize customer needs, making it a trusted spot for ski repairs, boot fitting, and equipment advice.
Nice village with shopping and restaurants and skiing
February 2023
Jordan was super patient with me and helped me fix my boots that I had bought a different store back in OH. He listened to my problem and explained why he was going to fix them the way he was going to. Definitely recommend Jordan/true north for anyone with ski boot problems
February 2023
Clean and organized shop. Big thanks to Jordan for modifying my ski boot to achieve a better fit!
