TrueNorth - Northstar Village is a highly praised ski shop known for its excellent customer service and expertise. Despite being busy, staff members go above and beyond to assist customers, even on holiday weekends. They are willing to help with ski equipment issues, such as mounting skis and fixing bindings, often doing so at no extra charge. The team is patient and thorough, explaining procedures clearly and fixing problems with professionalism. For example, staff members like Jordan and Ben Redfield are recognized for their skill and honesty, with Ben being described as a magician for customizing ski boots to fit perfectly. Customers appreciate the friendly attitude of clerks like Brandon, who offers to watch bags when lockers are out of order. Overall, TrueNorth offers a welcoming environment with knowledgeable staff who prioritize customer needs, making it a trusted spot for ski repairs, boot fitting, and equipment advice.
Amazing, the service is excellent and a great store!
November 2025
Thank you Ben.R for the incredible service, the level of craftsmanship and knowledge you have and the customer service any store should have. We are very grateful to you. We swapped kids skis, got a great deal on everything and all that with a smile.
October 2025
Great team here and lots of good gear in stock. The team helped me look for a great sweater for the kids.
