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July 2024 by Toni Zavalla
Sadly I'm in a contract but long story short I ended up with one wring phone internet I didn't ask for and one of the employees trying to fight me... my bill goes up every month.. 2 months in they cancel my auto pay and put me cash only at 350$ when I was paying 228$ the worst phone company EVER
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July 2024 by Harpreet Singh
Please be careful this store guys are charge me 315 dollars for 3 lanes please be careful for one month
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June 2024 by Sue Morales-Harding
I have gone to 2 stores in Merced & they said they could not help me with changing my address to put Apt# as I was denied by the system for Verizon Fwd since I am a new customer and switched from Xfinity. I was told that I have to go to Verizon in Turlock to get this fixed so I can qualify for Verizon Fwd. My caretaker's car is overheating and I cannot get to Turlock. It does me no good to call either as the people who answer on the phone say they have never heard of Verizon FWD. I love your internet but I am on SSI and Snap. I am unable to pay $80 a month. My account says I am on ACP but that is no longer. I need to get my account fixed so I will get a Verizon Fwd discount.
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June 2024 by The Gills
The guy with the glasses doesn’t want to be there didn’t want to help with activating my SIM card that I need replace
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May 2024 by Junior
I have been trying to get a hold of someone at this store. Calling for the past 4 hrs and no one answers. Goes to the call center. Can i please get some help.
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May 2024 by Jerry Parker
Excellent customer service. I had been trying to return a internet device through Verizon recommended online custom service for three weeks. They understood the issue and within 15 minutes had a return label printed and directed me to fess for shipment. They did in less than 30 minutes what I had spent hours online and days waiting to receive the return box.
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April 2024 by Dav mik
Got the worst help and will never go back
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March 2024 by Anmol Pannu
I visited in store today. It was awful experience. One of representative name Isabel was very rude and was not responding my questions. I asked her about my plans she said I can’t show you on my tab go ahead and look at screen even she refused me to show my bill summary on her tab . It was very ridiculous experience. I am thinking to switch service to other. Then, another girl name am not sure was like mirevya was super nice she helped me alot to make me understand about every aspect . I really appreciate because i was very frustrated as they charged me over.
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March 2024 by Prissella Rivera
Erick did nothing to help me just because it was close to closing. I was very disappointed that I had to drive 20 minutes to not get helped. Will never be coming to this store. Didn't even greet me, and the other employees were just gossiping. I also didn't greet me. I get way better help on East Hatch, and they're not even corporate. Do better!
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November 2023 by TJ Trout
Store employees are great but VZ outsourcing customer support overseas is a HUGE fail and I've lost confidence in this company to provide good service. I guess the only option now is driving to the store for any issues.
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November 2023 by Craig Falkenberg
Disappointed in Verizon as I told the person help me that I want to check out speaker they had and I was told no and I told her that I want and was still told no
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July 2023 by Josh Garcia
Very very very slow
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July 2023 by Patricia Hoskin
To much wait time
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July 2023 by Steven Apple
Really confusing process switching over from different carrier
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May 2023 by Rachael Indian
Such a nice young man, very helpful
