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January 2024 by Cal Tran
Great Customer Service(Jesse helped me out). For once in my life, I feel like I didn't get ripped off by someone that operates on cars. Fixed a flat tire at a fair price in a timely fashion.
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January 2024 by Arpan Maiti
Went for a radiator fix last month. Horrible experience! They made me wait for days to just contact my insurer & get an approval for the claim. Once they approved, they made me wait for days & never called for the fix to be done. In the whole process, they never called me for a status update & I have to call them multiple times a day (most times, it went on hold for minutes, I have all call records as proof). I had a very good experience before (in May-June 2023), but looks like things have changed. I finally got the repair done by the dealership, that too for a very low price compared to one quoted by them. Not going back to them again, never!
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January 2024 by Bernard Ii
Tried to give this place a shot, wife took our car in for a tire rotation. Car has 7,500 miles on it, they tried to upsell her on a tire balancing. Then, they said it would take 2 hours to rotate even with an appointment. Obviously, not coming back here again after that.
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January 2024 by !?
Very rude! I have attempted to go to this location several times and each time get rude service. Today I called as soon as they opened to ask about bringing my car in to repair a tire with a nail in it. The gentleman who answered said I could bring my car in but it would take 2-3 hours. After filling my (completely flat) tire up with air, I drove to American Tire Depot only to be told that they didn’t have any “availability today”. When I explained that I already called and was told I can bring my car in but would pick it up later, I was told that the wrong info was given to me and they don’t have availability to repair my tire. For a company that advertises walk-in’s and gives information over the phone, only to change it once the customer is in store, is very unprofessional and out right rude. By the time my 10 minute conversation was over my tire was completely flat again and they, so kindly, watched me use my portable air pump to fill my own tire in their parking lot. Seeing as how their service was just a rude previously, I had already sworn them off but was trying them again due to the circumstances of my tire. This has just confirmed that I will never attempt to go to them again.
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December 2023 by Jane D.
Went here for new tires and a front end alignment. The tech found something that another mechanic at a different shop had left unfinished with my car's steering and fixed it. The prices and service are great. Will definitely use again.
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November 2023 by Trung P.
Had a nail in one of my tires. I searched online for a repair place, Google said this place does it for free. I thought it was too good to be true, that they'd try to lure you in the door to sell you tires. I made an appointment to repair the tire, got in and out in 20 minutes. No upselling at all. Can't beat free.
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November 2023 by Brian R.
Went 11/22/2023 at 1pm. Went in to get new tires installed and an alignment. After installation, I noticed that the steering wheel would shake whenever the vehicle got up to or over 40 mph. I noticed this on the drive home and it was already past closing hours to do anything about it plus the next day was thanksgiving. Come to current day as I'm writing this, I took the vehicle in to my local Toyota dealer to service it (already had an appointment for a 95K mile service) and just asked them to take a look. Turns out, an OEM tire sensor was broken off during tire installation and an aftermarket market sensor was put in to replace it. Now what's really disappointing is that the person who was doing the tire installation left the broken sensor inside the tire. And anyone working at the time did not bother to notify me. So now I basically have to redo and pay in addition to what I already did to fix the work they did. I would contact this place to fix this issue but firstly, it's out of my way to get there and wouldn't want to drive that distance with that wheel shake and second, I wouldn't trust them a second time to fix their mistake. Ridiculous.
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November 2023 by Tal S.
Bad service!!! I arrived early in the morning to change a tire, they gave me a roof time of one hour. I actually waited more than two hours and the car still hasn't been touched.
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November 2023 by Matthew McGarvey
Convenient location and the staff were all very kind. The process was very efficient and much more cost-effective than other options available. I would recommend this ATD to anyone local in need of tires!
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November 2023 by Lucero H.
Great, friendly, and honest service. Love that they offer a great warranty and even better value than Costco.
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November 2023 by Michael K.
Came in with a simple flat tire. In 2 hours I got a call saying it was done. I walked over to pick it up, and everything was done for free!
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November 2023 by Rei A.
Service was fast as requested by me, awesome job I would definitely recommend this place.
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November 2023 by tugba dane
Super helpful and friendly staff. They always tell me what my car needs. They do quality work and they charge reasonable prices. They are my go to place for my car! They are very good! Highly recommend them.
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November 2023 by Rachel Gutierrez
Sales associate Martin is very kind and knowledgeable. He is super friendly. I really liked talking to him. Awesome experience I will definitely be back and recommending this shop.
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November 2023 by Gilda Youdeem
Jesse is great! Can-do attitude with a great customer service mindset. He takes good care of my car every time.
