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January 2024 by Amy L.
Absolute worse pharmacy ever. I literally dread every time I have to pick up medication. Unfortunately, this is the pharmacy that's closest to me so I have to suffer from the worst customer service rotten attitude from the little girls that work here. Each and every time... like there hasn't been one time I've picked up my medication without issues. These little girls seem like they hate life and don't want to be there. You can hear it in their tone and see it on their face. Any one seems to be an inconvenience walking in or driving up.
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December 2023 by Tina L.
We went to the pharmacy drive-thru tonight around 10pm, on a wet and rainy Wednesday to pick up my medicine. We were the 4th car in line so there were a bit of a wait. When it came our turn, the technician was cheerful and efficient, even at past 10pm. We paid cash for our meds, and she gave us our change in an envelope and she took the time to write a personal message on it. Thank you Miss, for your kindness, in an otherwise routine and impersonal transaction.
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December 2023 by Luis G.
Racism alive and well in Tustin Walgreen. Employees gave off a very racist attitude. I was just purchasing am uber order and employees were.rude moment i.asked for.help and just gave off a reaply creeptly hills.have eyes kind of feeling. Employee continued to be rude and asked me.to.leave the store when i asked him to unlock item for purchase. Worst service ever .
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December 2023 by Rose N.
who TF is running the pharmacy dept?? the main pharmacist here is a whole JOKE. She is super rude and does not know how to interact with humans. She doesn't have a sense of urgency ,yet always acts like customers are inconveniencing HER she doesn't honor vaccination appointments so what's the point of forcing ppl to make one? the female technician is the only saving grace in that department. AVOID THE PHARMACY HERE AT ALL COSTS
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December 2023 by Michelle R.
I work in health care and called the pharmacy for a new RX for a patient having surgery- RUDEST PHARMACY TECH- JULIO! I even had to ask him if I was bothering him! He literally took a deep, annoyed breath after EVERY question I answered for him! If you don't like your job Julio- quit! Worst customer service!!!!!
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November 2023 by Lesley N.
Horrible pharmacy staff. Had a pharmacy tech check me in for my scheduled appt for a RSV shot at 11am and told me to have a seat. It was not until 45 minutes later when a pharmacist asked if she could help me. I said ya I'm waiting for my RSV shot. She said oh can I have your insurance card. So I have no idea what the pharmacy tech even did initially, nothing apparently because this pharmacist was mot working on checking me in and getting my paperwork. Then the pharmacist had to use 3 different computers because was having issues putting in my insurance. Then she said have a seat I'll have to call your insurance. Then she proceeded to help people in line and was obviously not calling my insurance. So after waiting an hour I was fed up and decided to leave (which I should've done a long time ago) and go to CVS and had no problems there as a walk-in. As a walk-in I had better service at CVS vs. an appointment at Walgreens. The hour I was waiting at Walgreens I saw the pharmacy staff loose 2 peoples insurance cards as well. I wouldn't trust them here & never coming back. Don't recommend!I did not even get a "sorry." Just like a previous reviewer said on here the pharmacy staff just does not care whatsoever.
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October 2023 by Sharon M.
Waited an hour and a half for a kids vaccine appointment. Clearly understaffed but blamed the delay on "system" issues. While we waited, other patients also waited over an hour for their vaccinations.
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October 2023 by Christine F.
Took 40 minutes for four cars. Poor customer service. Long waits every time. Our own doctors don't recommend them as a preferred pharmacy in Tustin.
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September 2023 by Laura Z.
This place is literally the worst. Still waiting at nearly two hours for a flu shot. People have been in line nearly 1.5 hours for a prescription. Staff simply doesn't care.
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September 2023 by Patrick G.
Slow with prescriptions!!!! If you have multiple prescriptions to pick up plan on waiting for each one! If you doctor emails for faxes your prescription in don't plan on it being ready when you get there! You can be the only one in line and wait 10 minutes for them to even realize your are there. Then they'll gladly tell you 15 minutes and it will be ready. This will be the last time we use this pharmacy!
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September 2023 by Hiromi H.
This is my neighborhood pharmacy. I feel like they are always busy and perpetually understaffed. I feel like there are often people hanging around who appear to be displaced or unhoused - sometimes inside the store, sometimes outside. I think it is cheaper than CVS, which is why I continue to come here but I'm not sure.
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July 2023 by jerome p.
NOT 24 HRS. Worst Walgreens. I had to pick up emergency meds. My doctor submitted the prescription at 11pm, I'm sitting here in the parking lot at 2:40 am and come to the store front with a sign saying they aren't open and to go to the pharmacy drive thru. I drive to the drive thru and there's a sign that says "Closed, will return at 3:30". Like are you serious...? I don't anticipate a ton of people coming to get meds late into the night, you graveyard pharmacists can't stay open and serve those few people? I waited in the drive thru for 35 mins, pressing the call button, and nothing. If you're looking for a 24 hr pharmacy, DO NOT look here. They apparently need a 2 hr break from serving that 1 customer. Terrible.
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June 2023 by J P.
This place is not open 24 hours, the store was closed and at the Drive Thru there was a sign saying they were closed until 2:30am which did not help me siince I was there around 1:30am. Please update your info so you don't have people wasting their time.
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June 2023 by Alexis A.
Waited in the drive thru line for 30 minutes (couldn't walk in because my infant and toddler both fell asleep on the way to Walgreens). Finally get to the window only for the pharmacist "Analeigh" to tell me that my prescription had been "put on hold" and was "not available. Can [you] come back tomorrow" I tell her that I got a text saying that my prescription was ready and they'd hold my prescription for 5 days... today was day 5 so it should not have been put back. She proceeded to say that it's not available and I need to come back tomorrow. I said "no I'm not leaving this window until you hand me my prescription- I have it in writing that it's ready and I have been waiting for a long time now, I'll wait here until you have it ready for me!" She then says "you don't need to talk to me that way! I'll get your medication but don't talk to me that way!" I said "I'm not talking rude or cussing at you- I'm just telling you that I'm waiting for my prescription TODAY. YOU don't need to have an attitude with me!" After she brings me my medication- I ask her name and she says "oh don't worry about it, today is my last day!" I said "tell me anyway please". I don't recommend coming here if you're in a hurry, and they are always confused or are always long waits, if you know you are owed prescriptions- don't let their confusion fool you!
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June 2023 by Aaron S.
Worst most pathetic pharmacy I have ever been to in my life. False updates about status, pathetic customer service, long wait times. Go anywhere else.