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February 2023 by David Thoeun
I would highly recommend Diana at BMR insurance. She has been professional and accommodating of our insurance needs while providing us with several options. Thanks so much, Diana!
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June 2022 by Patty C.
If there was a zero, I would give BMR Insurance Agency one. Their level of communication has not been the same over the last 2 years. Due to their lack to update my account pertaining my son being now in College. It took BMR two years to update after various calls. Mercury Insurance (carrier) sent me a non-renewal termination due to the car being a primary car stored in Texas. The vehicle is not in TX, it is in CA as I shipped it back 5.6.22 for Summer. BMR's lack of communication and poor sense of communication is the reason why I'm writing this review. Further, Diana Spinoglio has no sense of character, nor common sense; BMR dropped the ball. Had she done that, I would at least be okay with the fact that they owned up to their mistake. A simple apology would of made the difference. The explanation from Gary, owner @ BMR is incorrect about adding another car. To clarify, I called BMR on 3.30.22 about Mercury charging more due to BU aka Business use. My son's vehicle was never used for business. This is another mistake that troubled me. It was finally corrected and updated as per my emails to Gladys. Then, I inquired to get a quote about a BMW 340i. I explained to Gladys that this BMW would be replacing the 2019 Lexus, my son's car. I never intended to have 2 vehicles with Mercury. At that time, I should of been advised what Mercury's policy was on a primary vehicle. It was not explained. The whole explanation about primary vehicle needing to be in CA was just introduced when I got the non-renewal cancellation from the carrier. I requested the wording on the policy that reiterates the rule on primary vehicles. I'm still waiting for that, never got it. My point is that BMR is not worth my time nor money; hence I will be cancelling soon. Further, I will be filing a formal complaint to the insurance department and the better business bureau for their lack of communication.
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February 2022 by Steve Holmes
Gladis at BMR insurance has always taken such good care of our auto insurance. She is very thoughtful professional, and efficient!! I would highly recommend her at BMR insurance agency!!!
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February 2022 by Daryl Sansevero
Always exceptional advice and impeccable follow-up and follow through. I strongly recommend this highly experienced agency.
