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September 2023 by Marija Lozada
Happy to be a new Citibank customer! We were warmly accommodated, and Ms. Blanca helped us with our needs from start to finish. We had two subpar experiences that same day from different banks in the area, and it was refreshing to experience the helpful and efficient customer service here at Citi. 5 stars for me, and a huge thank you!
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August 2022 by Seli W.
Beware Investment Advisors at Citi. Last Dec 2021, citi branch setup my mom to get investment advise. Advisor Anna persuade my mom to invest all her svgs into a Franklin municipal bond fund. Less than 1 mos, the fund dropped over $5k, and by 5th mos, it dropped $16k more than 11%. Noted my mom is 81 yrs old, do not speak English, and has NO grammar school, not any investment background. I filed a compliant to Citi investigation team. What it came back was she was in suitable investment because her tolerance level is "moderate", and investment knowledge is "moderate". How on earth does a 81 yrs old widow evaluated as "moderate" risk + experienced investor? Then I find out the decision of "suitable fit" was based on "new acct form" she signed. Anna asked my mom signed an open account form (in English), computer-typed by her, ck box "moderate" investment exp, and moderate risk. So my mom never knew what she signed, but was told in chinese that it was an open account form.I was present, and I did asked "shouldn't we wait until next year because Fed is increasing rate, and wouldn't this bond fund goes down?" Anna replied, she followed this fund over 20yrs, and it is very safe and will go back up eventually if it goes down one year. So far, my mom has lost $16,000 over 11% in this fund within 6 mos. And I later find out citi advisors receives commission from clients and being year-end, advisors must be desperate to meet quotas. Also, Please be aware there is no such thing as "Compliant dept" because there is no person's name who email you nor contact phone no. (Only they can talk justify they're right, but you can never talk to anyone! ) When you call and file a compliant, they take your compliant and after 1-mo reply your email with some ridiculous excuses that your investment is right fit, it is just your bad luck investing on the market. BE AWARE OF THE AGENT, "ANNA L"She service Arcadia, Irvine, SG valley. I had to trace her 3 branches to find her#.
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April 2022 by Julia Pasternack
If you plan on doing any online banking, AVOID THIS BANK! SIGN ON BONUS NOT WORTH IT.
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April 2022 by Elle K.
1st time at this location. Came only to use the ATM. There are 2 inside. This is an older (looking) bank. It desperately needs some renovations -- most importantly in the ATM area. There needs to be a divider or more space/separation between the ATMs. The person next to me was on top of me and was trying to look at my pin entry. Come on! It's the first time I felt at risk in an ATM area, so I canceled my transaction and waited for the creeper to leave.The bankers at first seemed friendly with greetings and "can we help you?". What they failed to do was to truly help us by giving us a heads up that both ATMs were having technical issues, and it would take 5x times the normal time to pull out our money. Further, you cannot choose your bills and the touchscreen is glitchy. If you're not tell us, then put up a sign. It's the customer-centric thing to do.It's only when my new neighbor and I were struggling and I spoke up, the same banker I spoke to earlier said, "Oh yeah...not working...service coming..." Why did you not give us that critical info earlier? I would have gone to you directly earlier then. Common sense, folks. Last time at this location.
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August 2021 by Emilio Rivera
Costco visa with Citi Bank. Tried making a payment on the card and they don't take cash. Check or money order. It's a bank!! Yet they don't take a cash payment. Makes no sense. Not cool.
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April 2021 by Anaeli R.
HOW is it possible that I deposit cash and its been over 72 hours (two business days and one weekend day) and MY hard earned money is still not in my account? I need to make a payment people!! I had to open a dispute but I still wouldn't get any type of credit for another two weeks. I deposited COLD HARD CASH because of the urgency of this payment. Now it's delayed another two weeks. Even when people make purchases and dispute they get provisional credit. I dont see why I can't get a credit when its not a matter of user authorization/refunds or has ANYTHING to do with a third party merchant. This just tells me they're lousy. Long story short I had to go to the bank. Call three times (two of which they hung up on me) And then wait to talk to a branch manager. For them to do what I know CAN be done at other banks. In the end they could give me provisional credit 8 days SOONER than what they said when they said "thats all we can do" Banks can ALWAYS do more than what they say. Unfortunately as a consumer that means that WE have to be educated. Read their terms and fine prints and disclosures. Higher ups and manager will always seem to have their hands tied when realistically they can do so much more to keep OUR business. THEY SHOULDNT EARN YOUR BUSINESS BY DOING THE BARE MINIMUM. credit unions all the fkn way. DOWN WITH STUPID BANKS. Closing this account as SOOON as my deposit dispute goes through. Chances given to major banks: 8 Number of times a bank have come through for me as a consumer: ZERO
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July 2020 by RICHARD ALCARAZ
I have been a Citibank customer for over 40 years and visit this Tustin location because it is convenient for me. The building is always clean and tidy; the staff is friendly and really helpful; and there is plenty of up-close parking. The other thing that I like and respect about Citibank is that the company traces its roots all the way back to 1812. To me, that says alot about strong bank leadership and a secure balance sheet for the safety and security of your funds!
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February 2020 by Legendary HIT
i like this game but i go to level 3 and am rubbish at it. bad ice cream 3 unblocked game on hudgames
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November 2019 by Lisa L.
Tustin Citibank on Irvine Blvd worst ever. Their manager is the rudest woman and treats her customers very poorly. Never follows up and always puts herself above the customers needs and concerns. Lies about conversations and treats people that are not her race very poorly. Will not ever be doing business in this branch again.
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September 2019 by Daniel V.
Worst service branch ever. Waited 30 minutes while 3 people helped one person. Told me they do not cash checks for mom account holders even if drawn on a Citi corporate account. Go a mile away to get service
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August 2019 by Jenny H.
Blanca, the branch manager has been helping our family for several years. She is so kind, helpful and truly makes customers feel understood. She is your go-to person at this bank.
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July 2019 by Mario G.
Omar was an amazing help and a darn good employee i have never once thought of leaving a review for a bank but he has definitely earned these five stars for this bank
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June 2019 by Phoebe L
This bank is really bad on customer service. We came in Saturday to do some paper work on existing account. Staying in line for 45 minutes to wait for banker who was busy with others. Then we were told to come back with appointment an hour later. We did and seating at the booth to do the process, not complete because the system was down and it was close to 1pm. OMG!!! And we have to come back the following Saturday with make appointment. Came back third time on the following Saturday with appointment and we still have to wait for 20 minutes again! Now I know why there is no line at teller counter this bank compare to others, need better customer service!!
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May 2019 by Jae C.
TL;DR: Avoid at all costs. The branch manager Blanca is extremely unhelpful, cannot comprehend her own bank's fine disclosures pertaining to their new account promotions and tries to wash her hands clean by using other team members as shields. Bad management. Long Version: So I walked into the branch looking to make some changes to my account package. I had opened a savings/checking package that requires a higher balance for better incentives. After having fulfilled the required activities for my promotion, I requested that the account package be changed to a lower tier account that requires a lower minimum balance. Why? I wanted to pay off some bills and transfer the balance into a better interest-bearing account. I mean...who wouldn't? Don't you want to maximize your return? But this manager insisted that I cannot change the package type and that I will need to maintain this specific package type for an additional 90 days, which is the amount of time it takes for the bonus credit to hit. Mind you, I had already chatted with a live person about this, who confirmed that I have already fulfilled the requirements and may change the account however I please at this point. The manager continues to tell me that the representative I spoke with via live chat is providing me inaccurate information. She firmly directs me to the fine disclosures and says that I will need to maintain this account for an additional 90 days to receive my bonus credit. I request the disclosures, she prints them out for me, and I leave the branch. I mean, between a customer service rep and a branch manager, whose words am I to take? I had to assume a branch manager would know better. Upon reading the disclosures, I find absolutely nothing is mentioned about the 90-day rule, only that it takes 90 days for the credit to hit. The disclosures even go as far to say that a customer may even CLOSE an account but just needs to keep one open so they know where to credit the bonus. This confirms that the original information is true and that I am allowed to make changes after the 60 days. I contact the customer service line again to confirm, to which they respond by saying I can change the package type during the waiting period but not during the 60 day requirement period. I drive back to the branch and request to speak with the branch manager. I politely tell her that I have now verified it with two other representatives, I have read the disclosures, and I need you, as the person representing this financial institution, to figure this out for me. Quite frankly, though, this was for her. She then asks me for the names of the representatives I spoke with. She contacts customer service and asks for them by name. She requests that one of them place notes in the account to remove herself from taking any responsibility. Really!? How about read the damn disclosures for yourself and understand your own damn promotions? You are a branch manager for CITI'S SAKES! After failing to get them on the line, she tells the customer service rep that I initially opened a higher tier account package and now I want to change it for a lower tier but want to receive the higher bonus. She completely leaves out the fact that I have already met the requirements of maintaining the high balance for 60 calendar days. She then contacts the "promotions" department who sides with the manager that I cannot make changes to the account package. Seriously? By this point, I am fed up. I really don't need to access this account but it's now about the principle. I leave frustrated with this whole experience and want this situation to be escalated to avoid frustration for any other future customers. I contact the customer service line and request a higher-level manager. I get a customer service supervisor instead. I explain what I was trying to do and how this is a very poorly worded promotion and that their legal team really needs to update the disclosures. And the shenanigans continue. This supervisor states that the original
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December 2018 by John Leon
I came in to cash a check , I guess I need to have a account with them in order to cash the check. I have cashed many checks in others banks and iv never had this problem.