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February 2024 by Sandra Lemire
To whom it may concern,Customer service I hope. I have been a very long time customer of Ethan Allen. I have purchased anything new lately but when reconstructed a new kitchen and floors, Peter Li ( Shijun) took time to visit my home in chaos and help me plan for my new counter and pendant lights. Right away we connected and he could see my taste. A great encourager in a very stressful time.It was a new interior decorator consultant for me, but perfect with his vision and capacity to integrate the old with the mew that was becoming.My kitchen project came out fabulous and his suggestions on point. I not only appreciate his patience, his kindness, professional demeanor, but how he gave me such i dividualized time and truly listened to me trying to express my needs. Spending 6 mos in construction and finally teach the end, final touches need to be right.I am thank you for have chosen Ethan Allen and pleased as always.Thank you very much Peter Li at Ethan Allen Tustin. California.Sincerely,Sandra LemireGrateful Customer
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October 2023 by Pang Ann
Took over 2 months, and we still didn't get my complete order when sales told us items would be delivered within 2 weeks.
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August 2023 by Liz June McLaughlin
Delivery was great a problem free. Love my new couch.
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June 2023 by Nahid G.
I recently bought a couch from Ethan Allen. I enjoyed the whole experience very much. The sales person Niki Williams was very helpful and so nice to work with. I like the fact that their quality and workmanship is top of the line.
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June 2023 by Julie H.
Paul Vidales is the best design consultant! His style and expertise paired with genuine listening to our needs made selecting our furniture and accessories the best part of our remodel. We have been Ethan Allen customers for years, but Paul made the experience extra special. His attention to detail, knowledge of color and design and personal attention helped us create our dream home!
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June 2023 by Jennifer G.
First off, David is an excellent designer. We have been so happy with his suggestions for our home. And I'd also like to commend Rebecca, the store manager, who has been extremely helpful with a couple of issues that have come up. I was getting nowhere with the Ethan Allen call center and Guardsman, until I contacted her for help. As soon as I explained my situation and frustration, she tackled the issues in a professional and extremely timely manner.
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May 2023 by Laurie Guariglia
I'm going backward in my experience, because the best was last. The delivery guys were super! They arrived on time, were courteous, respectful of my white carpet, took the time to ensure the bed was set up correctly, gave me hints as to how to move it, used care when handling my furniture.Scheduling my delivery was a little hard. I had moved and my address was not correct; despite have requested the change. Therefore, the scheduler said delivery could not be set up until I contacted my sale person. I contacted him to make the change again. It took 2.5 weeks to get it rescheduled. I didn't get a phone call back right away, I called left a message.Sales person was great. I knew what I wanted and he ensured I had the right fabric, color and style.
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May 2023 by Rebekah Neal-Kraal
I love my Ethan Allen furniture. The quality is great and it arrived to us within the promised time frame. I'm loving sitting down to my new dining table every day.
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May 2023 by P B.
We remodeled our home and needed help with a plan for furnishing/upgrading several rooms last year. We met with interior designer Paul Vidales at Ethan Allen in Tustin. His ability to get inside our heads, understand us, and guide us through his plan for us in just the first meeting was astounding. He had us try all the seating to see which we were most comfortable in, which colors and styles we liked. He came to our home to see our environment and get a feel for who we are. He came up with a plan for each room, with design boards, details and options for us. I have to say, each item was a home run. Also, during our construction and decision making process, he offered his help and came to the house to see options for flooring, paint color, backsplash, among other items and brought fabric samples with him to make sure everything would coordinate. I have called him many times with questions about how something might look, which chandelier would work, styling my entryway, and many design issues outside of just furniture. As customers of Ethan Allen, we did not have to pay extra for his services, which was an incredible bonus for us! He is technically excellent, always considering the behind the scenes elements and why something would work or not. He is prompt to always answer calls or texts. He is kind and a very good listener, and respectful of you and your home. He quickly became one of our favorite people, he is just phenomenal at his job and leaves you feeling so very happy with the final outcome. Now, not only do we have an expert to rely on, we have a dear friend for life. I cannot recommend Paul enough, go there and ask for him. You will be so happy you did.
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April 2023 by Carol Livingston
The best and easiest thing I did for our newly remodeled home was to secure Paul Vidales from the Tustin Ethan Allen store. We live in Agoura but when I saw what he did with my cousin’s house in a Yorba Linda, I didn’t want to work with anyone else. Not only was his work impressive but my cousin said he was wonderful to work with. I drove down to Tustin to meet him and instantly liked him. He took me around the store and told me to point out pieces and styles that I liked which I did. He came all the way to Agoura to “get the feel” of my house. We were in the midst of the remodel with furniture and stacked boxes in the middle of rooms and plastic hanging everywhere for the painters. I honestly was fearful of “the feel” he would get from my house. He took meticulous measurements and told us to come to the store the following week for his presentation. My husband was not pleased to go all the way to Tustin when there was an Ethan Allen two miles away from us but he was so happy he went. We were both blown away with the pieces and fabrics he chose! We were just going to do the primary bedroom and family room but when I saw what he did with those I asked him what he would do for the living and dining rooms. He said to come back next week which we did and loved everything again! My husband was a general contractor for multimillion dollar homes, had worked with countless high end designers and told Paul he was the best he had seen! He said, “You read my wife like a book and listened to everything we wanted.” Our first celebration with guests was my daughter’s bridal shower, three days after the furniture arrived. The guests were as blown easy as we were! They said it was so beautiful they felt like they stepped into a magazine but still warm and inviting, exactly what I had told Paul that I wanted. Paul came for the deliveries and made sure everything was set up properly. He promptly answered all of my texts with questions about stone for the fireplace, fixtures, etc. He was always friendly, professional and never seemed bothered when I called or texted. He was a delight to work with, extremely talented and the absolute BEST part of our remodel! I cannot say enough positive things about him! Paul, I can’t thank you enough for all you did, there are not enough superlatives in the English language!
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March 2023 by Diane Hibbs
HORRIBLE experience! I have had a defective couch since October. Keep getting the runaround. Beware, as they do not like to replace their defective furniture. I wish I had of gone to crate and barrel, or Pottery Barn as a paid a fortune for a couch here that we can’t even sit in. I will probably have to take them to court!
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March 2023 by J S.
My wife and I planned a significant furniture update for our home. The Ethan Allen product line appeared to be a good fit for our style and budget. A pleasant in-store designer met with us and took the time to create a design plan to share with us, but didn't keep to the in-store appointment he'd set. He was instead trying to address a sale to another client and thought it worthwhile to let that appointment run half an hour into ours, at which point we moved on. He called us apologetically on our drive back home. We feel badly for the designer, but we can only assume that Ethan Allen's compensation arrangements encourage them to overbook appointments.
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March 2023 by Jean Arovas
This is the second room we have redecorated with the help of Paul Vidales from your Tustin location. First, he got to know us and made sure he knew the kinds of things we liked; then he assembled everything for us to see so choosing was made so easy. First, we went to the showroom to look at many items in person with his guidance. Then he brought many fabrics and pictures to our home to coordinate with what we had. He not only helped with choosing things from Ethan Allen but went the extra step to coordinate with other vendors that we wanted to use to complete the room. He gave us so much time and never made us feel rushed. We have used several decorators in the past but he is the VERY best we have ever had. He made it so easy and we love the results. I said that occasionally we asked for help with other vendors and he was so helpful and never made us feel as if we overstepped the bounds. But, I must tell you that at Ethan Allen there are so many different styles and looks and periods of furniture to choose from that I feel almost anyone can find what they love at Ethan Allen. We have.
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December 2022 by Kathleen Collier
5 months ago I ordered a dining table and 6 chairs. I was told end of September. It is December 13th and I still do not have 4 of the chairs or the table. The table was delivered but I sent it back due to flaws and damage. I spent over $2000 for this item and I cannot believe the lack of quality control. I expected more from Ethan Allen.
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September 2022 by Thomas Gibson
We had a great experience with our purchase of a dining set. Richard was very helpful and patient as we went thru the process of making the decision with so many options. We are very happy with our purchase.
