-
May 2023 by Ryan F
This is where you should bank. Mark D created my account. He was very patient and extremely professional. White Glove and Red Carpet all the way. Mark called me the following Monday and we set up my online preferences for a half hour on the phone. Who else does that? This is a gold standard way of operation. I have expertise in customer service. There is no company i have ever done business with that offer's even close to what this branch of F&M offes Period. Nothing like it. This branch goes above and beyond. I will be a life long account holder here. Any company who wants to learn about how to go above and beyond should open an account here and take notes.
-
February 2023 by Melissa H.
I needed to open a troop bank account for my girl scout troop and found information on the Farmers & Merchants website that made it so simple. I love that when I called, I got a person directly on the phone and didn't have to push a whole bunch of numbers to get connected. This bank feels like a small community bank where they know you. Carlos took great care of us, and we were able to open our account in an hour. I really appreciate the time and effort they took to make us feel comfortable and explain everything. Would definitely recommend coming here!Also, shoutout to Carlos for the excellent music playlist. I enjoyed the 60/70s throwback!
-
July 2021 by Mo O.
We just moved to Irvine and were looking for a bank that wasn't just a bank of ever changing tellers, an 800 number with a 30 minute wait or an online presence that doesn't have solutions for difficult issues. We were very pleased to open an account with Farmers & Merchants in Tustin -- from the moment we went through the door to the follow-up -- F&M Tustin was delightfully customer-oriented, pleasant and efficient. Thank you, David Henderson and thank you, Arash Delafkaran -- for making our first visit so enjoyable and for getting us the perfect solutions for our banking needs.
-
December 2019 by Dieu H.
Loved this bank!! They are very caring about their customers! They also have the best staffs. Not only do they have the best incentive, they also send a fruit gift basket at the end of the year! They have breakfast where the staff call and invited you to stop by! Most bank severe communication after you open your account. Thank you for being the best bank!!
-
July 2019 by Ron Q.
I've been with the same financial institution for over 30 years, so I wanted to see what my options for basic checking and savings accounts were out there as well as possibly looking into accounts for my kids. I was referred to this location by a friend, specifically to speak with Sharon. Upon entering the branch, I was greeted by the tellers at the front and directed to Sharon. Since she was unavailable at the time, I was directed to a nice lounge chair to wait until she was free and offered a bottle of water. The bottle was room temp, but seemed a bit warmer since the weather outside had been getting warmer outside. When Sharon got off the phone, I was introduced to her and sat at her desk to go over some options. She explained what various accounts they had for both myself and for my kids. I appreciated that they wouldn't charge extra fees for children's accounts. All in all it was a great visit to this branch. As I continue with looking at various options and compare to what I currently have, I'm sure to come back here if they do have competitive rates and options for the long haul. Keep on Yelp'n!
-
June 2019 by Christina M.
This branch is convenient and client friendly. I enjoy signing up teen checking, personal checking and business checking. Staff recognize each one on first name bases. Its amazing to know my banking is in good hands.
-
April 2019 by Connie Mellott
Have dealt with Marcia Evans, Vice President, Jesus and Carlos
-
February 2019 by Sharon Spitz
We love F&M!! Marcia and her team have been helping me and my family for years. Come to visit the Tustin Office for all of your banking needs! They treat us like family.