-
November 2023 by Suzie Sullivan
We paid the $2000 required to start the process and then We went all the way through the selection process with Rick the office manager. Alex came and took all the pictures and measurements too. We were right at the point of signing the $230K contract (not an actual contract, more of a work order) when Rick asked us for $20,000 deposit. When we explained to him that is not what the law says we should do. That the law saws 10% or $1000, whichever is less. We quickly learned that, not only is Rick himself not licensed as a construction salesman, but the company expects their clients to ignore the law. We explained That we are more than happy to pay for all items as they are delivered. And he proceeded to tell us that they can not afford to do that. I asked him how that is possible, and that he should have at a minimum Net30 with all his suppliers. He proceeded to tell me he did not. And then he said he’d get fired if he took only what the law states. My husband explained that if we gave any more than what the law says we should, then he wants them to carry a Performance Bond. (Rick had no idea what that was) So Rick said he’d talk to his boss, and get back to us. Today he called my husband and said “They’ve decided NOT to work with us.”I feel they did this simply because we were trying to protect ourselves fromCrooked contractors, and clearly we were right!!Any contractor that asks you to ignore the law, has nothing but bad intentions! Especially when they try to claim that they’ve done 1000’s of jobs, yet don’t have Net30 terms with their suppliers.I strongly advise to stay away from them!I’m very disappointed it went this way. I was very much looking forward to having this project done. But have ZERO desire to be scammed.
-
November 2023 by Tim S.
When we first met with "Rick", their salesperson, he said they required a $2K deposit even before we got a quote. My wife wanted to get this done so I agreed and initiated the contract. 6 weeks later they finally put together the final "contract". The price was north of $240K, but I was ok with that. What I was not ok with is another down of 10% in clear violation of Cal Bus Prof Code 7159. In addition, they wanted weekly payments "until done" without any sort of deliverable or milestone. When we objected to these terms, the salesperson acted like we were putting them out. When I said, "Ok, how about a performance bond?" the guy flat out asked me what that was. He had also asked "do we want permits pulled on the job?" Those were the 2 red flags that set me off. A search on the Contractor's License Board website showed that the salesman did not have a Home Improvement Salesperson license (and yes I know about the exceptions). Even a further review of the initial agreement showed it was clearly deficient and in contravention of CA code. They may do a good job, but we will never know. They called me the next day and said they would pass on our job and will take 1-2 weeks to refund our credit card. Very sad when all we are looking for is someone that a) do a good job, b) give us a good price and c) be in compliance with the law so we don't have to worry about that. Buyer beware!
-
July 2023 by Jannett Chavez
A year ago House of Remodeling did a great job remodeling our kitchen and recently we contracted them again to do our restroom and loved the results .Services: Tile work installation
-
June 2023 by Jannett C.
A year ago House of Remodeling did a great job remodeling our kitchen and recently we contracted them again to do our restroom and loved the results .
-
February 2023 by JHS
Alex was a very attentive project manager. He was here almost every day, checking measurements and talking with installers. Speaking of installers, Moe is the man. He does everything well. Make sure to say hello when you see him. We're very pleased with our new kitchen and will be looking at doing two bathrooms after tax time.Services: Tile work installation
-
January 2023 by jon w.
Rick at House of Remodeling went above and beyond to help me with my project. He was a joy to work with and truly prioritized customer care in a way that is really rare. Nine years after House of Remodeling's install of beautiful oak floors throughout our house, they have held up incredibly well and continue to look amazing. I would recommend House of Remodeling and Rick to anyone looking to update their home!
-
October 2022 by Garreth Raul Brown
House of Remodeling. I will highly recommend this company for any home project. The team consisted of The owner Rick very nice guy, Alex designer and forman was there at every project and got work done on time. The cabinet installer has 25 yrs experience and performed excellent work, the tiles-plumbing & fixture installer was awesome, the electrician did a great job.My dream kitchen is up and working great?
-
September 2022 by William A.
I can't say enough good things about House of Remodeling; from the first interaction with Rick at the showroom, to the four man crew completing the renovations in a very timely manner, under the direction of Alex, the project manager. They were all very professional, incredibly hard working, talented, creative, meticulous and punctual. We were given an estimate of four to six weeks and the job was completed in just under four. We did new luxury vinyl flooring throughout, new baseboards, new doors, painting the kitchen cabinets, a remodeled fireplace, remodeled stairs, recessed lights, shutters and a completely painted interior. The crew did a fantastic job and our 36 year old house now looks like new. One thing that we especially liked was that they would always clean up at the end of the day. We were living there through the remodel and they went out of their way to make it more comfortable for us. Highly recommended!
-
February 2022 by Monica N.
House of Remodeling is amazing! We are more than pleased with our results and equally as impressed with the entire process. Looking for reliable contractors takes a lot of time and energy, but after having done my research we decided to go with House of Remodeling. Rick helped us in the showroom and Alex was our project manager. These two seamlessly navigated us through the remodel. Being in the middle of a pandemic, there were some small delays with materials but nothing that cause any major setbacks. Alex was extremely conscientious and checked in with us constantly. He was there to hear out any of our concerns and made changes when needed. All of their workers were wonderful and hardworking. They even made sure to never leave a mess at the end of each work day. We have been and continue to refer them to all our friends. We couldn't be happier with our new downstairs and kitchen!
-
January 2022 by Garreth Brown
House of Remodeling. I will highly recommend this company for any home project. The team consisted of The owner Rick very nice guy, Alex designer and forman was there at every project and got work done on time. The cabinet installer has 25 yrs experience and performed excellent work, the tiles-plumbing & fixture installer was awesome, the electrician did a great job.My dream kitchen is up and working great?
-
December 2021 by Don I.
This is my second time using House of Remodeling. Great customer service and follow-up!
-
September 2021 by David Donnelly
Rick and Alex from House of Remodeling Inc remodeled our kitchen 5 years ago or so. I believe I wrote them a pretty good review back then, but I wanted to revisit their service since we had a repair issue.Mind you that this is 5 years after the remodel. I called and spoke with Rick because one of our hinges broke and one of the sliders for the trash can was also damaged. Right away Rick remembered me, and he was eager to help. Once I explained the situation, he offered to send someone out and replace them both for a small fee (to cover the labor expense) or I could pick up the parts and install myself at no charge. That's AMAZING!!I am a little late in writing this, so for perspective, it was during like wave 4 of Covid and suppliers were running out of parts, or they were backordered for months, etc. Rick was on top of it and got me the parts within a couple of weeks. You guys ROCK!!Services: Painting
-
August 2021 by Alex G.
Checked this place out to do a kitchen remodel and new flooring. You need to call and set an appointment, no big deal. Upon discussing a quick overview of my plans on my project he said I need to spend a minimum of 30 grand. That took less than a minute being on the phone with this guy. There other spots that will in the area that will actually help you. Pass on this guy.
-
July 2021 by Gilda Rinkel
We just completed replacing our flooring in the entire downstairs with a luxury vinyl wood flooring. We initially worked with Alex to choose the material. Alex is very knowledgeable and fair. He knows his products well. Due to the pandemic, shipping and receiving the product took a bit longer than anyone thought. Once they received it they set up a work schedule, told us who would be on site and when. Alex was our project manager. Communication with both Alex and Rick was great. Jason removed and laid the new floor. He was meticulous and it shows. When completed he even mopped the floor! Our stairs are a work of art! TJ is a perfectionist and it shows! Both TJ and Jason always showed up early and worked late, even some Saturdays! They were flexible and adapted any changes. House of Remodeling definitely cares about each customer and project from start to finish. We would highly recommend them!
-
April 2021 by Lindsay Filar
In 2019 we did a remodel of our kitchen, master bath, flooring and paint and House of Remodeling did such a great job that we went back to them for our guest bathroom remodel in 2021! They are trustworthy, on schedule, and great at communication. Rick was helpful and professional when setting up the contract and accommodating any changes to it we request along the way. Alex was great at communicating the schedule and fixing any issues we came across. Raul did fantastic work installing the fixtures and laying the tile. Everyone we have met through House of Remodeling has been kind and helpful. We would recommend them to anyone!Service: Remodelling
