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August 2023 by B C
Mark and Ryan are so kind and professional. We had the good fortune to come across Ideal Luxury in late 2021 and Mark took the time to explain everything about our precious timepiece. The entire experience was amazing and comfortable. Mark provided a fair offer and let us know that we could take our time and think about it. We ended up selling the timepiece to Mark. Fast forward to July 2023 and once again we found ourselves thinking about selling another precious timepiece that had sentimental value. It was time to part with it and Mark once again made our appointment fantastic. Mark and Ryan are true professionals. We are glad to have sold our 2nd timepiece to Mark. It will be in good hands. Thank you so much Mark. We are truly grateful. We highly recommend Ideal Luxury.
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August 2023 by Abby Jobert
I don’t usually leave reviews but after the experience I had at Ideal Luxury I felt like more people should know about the way they handle their clients and help others!I had been calling around trying to find different shops that would help me through the process of selling my ring but it was Ideal Luxury that extended help and told me to come by whenever was convenient for me. I met with Mark and he was beyond sincere and informative during our meeting. He wanted to make sure I had all the knowledge going forth and made me feel very valued. I can’t recommend Ideal Luxury enough.If you’re someone who is lost or needs better understanding in the realm of diamond and rings, this is the place for you. Not only was I taught about the entire process and importance behind different steps and investments, but I was also treated with such sincere and genuine care.
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August 2023 by Nancy Seeber
Mark and his team are so professional. This was my first time going and not only did they make me feel at home, they were on time with my appointment and explained everything to my understanding. Looking forward to going back to see the designer to make old pieces into something new and exciting that I can wear.
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July 2023 by Robert G.
Mark and Ryan are so kind and professional. We had the good fortune to come across Ideal Luxury in late 2021 and Mark took the time to explain everything about our precious timepiece. The entire experience was amazing and comfortable. Mark provided a fair offer and let us know that we could take our time and think about it. We ended up selling the timepiece to Mark. Fast forward to July 2023 and once again we found ourselves thinking about selling another precious timepiece that had sentimental value. It was time to part with it and Mark once again made our appointment fantastic. Mark and Ryan are true professionals. We are glad to have sold our 2nd timepiece to Mark. It will be in good hands. Thank you so much Mark. We are truly grateful. We highly recommend Ideal Luxury.
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July 2023 by Nancy S.
Mark and his team are so professional. This was my first time going and not only did they make me feel at home, they were on time with my appointment and explained everything to my understanding. Looking forward to going back to see the designer to make old pieces into something new and exciting that I can wear.
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June 2023 by Ellis F.
I recently sold a watch to Ideal Luxury and had a great experience. Ryan and Mark were very personable and made the process very easy. I would definitely 10/10 recommend Ideal Luxury to anyone looking to buy or sell a luxury watch. They have all future business of mine going forward.
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February 2023 by way t
Mark and his staff were a pleasure to work with. Accomodating, transparent and personable. He got me one of my dream timepieces. Will most definitely be rerturning for more. Thank you!
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December 2022 by Nic T
I had the pleasure of meeting with Ryan of Ideal Luxury. His kindness, wonderful customer service, and quick responses to all my inquiries made my experience extremely pleasant. Personable and professional I look forward to continued business with Ideal Luxury.
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November 2022 by Michele K.
i bought a Polmiero ring from this team and couldn't be happier with the product and service. it's a piece of art showing the tree of life. I'll definitely shop with them again
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September 2022 by Cameron Hiller
I knew very little about jewelry and diamonds but Mark took the time to educate me and walk me through every step of the process. On top of that, I didn’t even have to be in the same state to finalize all the details. Highly recommend!
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August 2022 by Kathy B.
I inherited a lovely diamond ring from Aunt and received a referral to Mark and the team at Ideal Luxury. Mark took his time with me, explaining the process of valuing the ring and then helping me think about a new design. The more simple setting for the stone was lovely but not a good fit for me - and it was wayyyyy too small. Instead, I created a new setting that did justice to the stone. I. Love. It.! I also received a real appraisal and value for the ring that I can keep and have available for future generations. Fast forward a few years, I received several interesting jewelry pieces but didn't know what I had. I called Mark for help, and he immediately made time for me. He spent time talking and looking at each piece, educating me along the way. Mark is kind, thorough, and very generous with his time. The fact that he is a Trojan - is a bonus! All in all, I highly recommend Ideal Luxury for any of your fine jewelry needs. They have great ideas and can bring your vision to life.
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July 2022 by Poshy L.
Where do I begin? I can not seem to put into words the outstanding customer service I received from start to finish. Never before have I received this level of superior customer service, from anyone on this planet. To say that Mark and Ryan go above and beyond, is an understatement, their level of commitment to make you feel like you are the most important client, is par excellence. They answer each and every question you have without ever making you feel rushed to make a decision. They are patient, kind and dedicated. It shows and shines through, all the way into the way they gently and carefully prepare your items for shipment. The little added details are further proof that they care about the business they invested in but more importantly they are invested in you. Wiring large amounts of money to someone online to pay for an item can be a really scary idea. But they made this transaction so easy and put me at ease right away. There is a level of trust that flows both ways, so easily and smooth. They communicate with you EACH AND EVERY step of the way. You are kept in the loop in real time, "wired received, preparing for shipment, item shipped, item will arrive early, item is out for delivery". This level of commitment is why they have found a loyal faithful returning customer in me. I will recommend IdealLuxury to friends, family and strangers. If an issue should arise, they quickly move to correct or offer a solution. I can not sing their praises enough. They made my experience, one I will never forget. They went above and beyond each and every step of the way. They exceeded my expectations beyond anything I could have every imagined. Thank you Mark and Ryan for making this experience, the best, smooth and feel good of a lifetime. I'm guessing- you make all your clients feel this way, each and every time. I can not thank you both enough. You both are the epitome of customer relations. You are the embodiment of excellent customer service. So many can take lessons from you both. Wishing you and IdealLuxury all the best.
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May 2022 by Che H.
I contacted Ideal Luxury about selling my daily wear Rolex. Ryan was easy to speak with about the process. I went in so my watched could be verified. Ryan gave me the same quote as I received over the phone. Super nice, knowledgeable, and professional. I will use Ideal to purchase my next Rolex when the time comes. You won't be disappointed. Great service
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March 2022 by Mrs. L Chu
I met with Mark and he was professional, knowledgeable and trustworthy. He helped me repair my engagement ring. I had to leave my ring overnight and he showed me how to identify my diamond to ensure I got the same ring back. I have not met another jeweler who has done this for me before. I will definitely use him again when I want to customize an anniversary ring.
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March 2022 by judy clark
I wanted to get a bracelet that my mother passed down to me cleaned, appraised, and adjusted. Mark and his team were able to do this for me so quickly and the bracelet looks amazing! Very happy with their work and craftsmanship.