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May 2023 by Brie S.
Shannon is such a kind and caring associate who is amazing at her job. She was very diligent in helping me find the perfect pants in my size, and even though I came near closing she was very sweet and helpful. Customer service like her's is incredibly rare to come by these days and I really appreciated how tentative she was. Thank you so much Shannon, because of you I will definitely be returning!!
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April 2023 by Lynda L.
The President's day sale was wonderful I purchased several items that were on sale The staff is friendly and helpful. I was surprised at how many things we on sale and available in my size.
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March 2023 by Daphne L.
I had an online order and came in to return my sweater that was damaged from me washing it the first time. I hadn't even worn it yet. I washed it according to the instructions on the tag and it pilled a lot. The online customer service rep said that I could return it either online or in the store. I chose the store return. The store associates (3 of them) came over and ganged up on me and accused me of lying and said I damaged the sweater myself and wouldn't give me an exchange. It was extremely disrespectful of them and they kept saying I was lying to them- why would I lie about something that costs $40? It wasn't like it was an expensive sweater. I also wasn't angry or yelling- I was cordial the entire time because I was so taken back by the accusations, I was speechless. It was so traumatizing I went into my car a cried. I normally don't return anything, this is the first thing I have returned in ANY store in years. This is probably the reason why people don't want to go to brick and mortar stores anymore- they don't want to deal with bad customer service. I worked retail my whole life and have never encountered such treatment like this. It seems like this location has customer service issues.Don't shop here. Go to Nordstrom Rack or another location.
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February 2023 by J. C.
I am not sure what their policy is at this particular location. I ordered a shirt online and it didn't fit so I exchanged from a small to a medium and bought two more shirts. When I went home I looked at the receipt and realized they had charged my an extra $7 for the shirt I exchanged all I did was exchange the size. Made no sense to me all I can say is look at your receipt and pay attention when they ring your items up. Something is not right with their pricing there. Darn shame too since I love their clothing items.
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January 2023 by Leif Satermo
Good Christmas deals with good stock to buy from too.
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August 2022 by Sara Burns Fobian
Eeeek, I appreciate that many businesses are short staffed; however, customer service is still important. I’ve been shopping at Loft forever and have never had such a negative experience. Rude and unhelpful store associates. Two stars purely because the store seemed well maintained and organized.
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August 2022 by Kate & Sebring
I left in tears after trying to return a blouse. The clerk who had a pony tail and was very aggressive was practically shouting at me. I love the clothes but this location has a few very rude and entitled clerks. Yes, you are clerks who are supposed to be helping people. I reported the incident to corporate and of course didn't hear back. Shopping online now....horrible people work there....
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July 2022 by Phuong Luong
Great classics for affordable prices.
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June 2022 by Abigail M.
Ordered online 3 dresses at my usual size which is XS. Unfortunately, those were a little big to me. Rosa didn't bother going back and forth and tried her best to help me find a smaller size which fit best on me. I've been at some different locations, but Rosa is the best who is very friendly, kind, and helpful. If you have a chance to shop here, you should come to say hi to her and her smile and enthusiasm will bright your day.
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March 2022 by Dannie Klopp
Love the clothes ... It's one of my favorite places to shop! Customer service is a plus as well.
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January 2022 by Mary J.
It was my first time visiting this location. I spent almost $400 online and came to this store to return a few items that did not fit. I chatted online with customer service to exchange and get the correct sizes, the chat went well. All the items I needed to return had all the tags attached and still wrapped in plastic exactly how it was shipped to me. One item was missing a security tag, and the older lady asked her younger co-worker about it. The younger salesperson practically accused me of removing it and therefore unable to resell it. I told them that's how it was shipped to me, price tags and all still attached and I have the receipt to prove everything was purchased online. TERRIBLE CUSTOMER SERVICE by the younger lady. Maybe you should let corporate know they ship items without security tags before accusing customers when customers did nothing wrong. I agree with all the other reviews, I do not recommend visiting this store because of miserable, unhappy, rude workers.
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October 2021 by kat
I left in tears after trying to return a blouse. The clerk who had a pony tail and was very aggressive was practically shouting at me. I love the clothes but this location has a few very rude and entitled clerks. Yes, you are clerks who are supposed to be helping people. I reported the incident to corporate and of course didn't hear back. Shopping online now....horrible people work there....
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October 2021 by Jennifer T.
1 star Customer service 1 star judgment what I was wearing btw it was a sweater and jeans Nike shoes. 1 star lack of sizes in the store I left and took my business to Nordstrom rack across the street and spent $300.00 your loss.
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August 2021 by Susan H
Nice clothing, pricing was good as well.
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July 2021 by Chiara K.
Thank you Haya at the Tustin Marketplace Loft store for your patience with me. Haya was amazing when I came in to return items from an online order, she was super efficient. She encouraged me to look around the store because everything was on sale. I found something I liked but the store didn't have it in my size so Haya again helped me order the item online to ship to my home. Not only that, she helped me use both my birthday coupon and the store discount. She was super kind and friendly, and very efficient with the transactions. Haya truly took care of me today, thank you Haya!
