This Party City location has closed

Party City in Tustin offers a wide range of party supplies suitable for various occasions such as baby showers, birthday parties, Halloween costume parties, and holiday events. Customers appreciate the helpfulness of staff, especially when it comes to last-minute needs, with some employees going above and beyond, like assisting with online orders and providing discounts during issues. The manager is also recognized for making customers’ experiences positive, even when online orders encounter problems. However, some reviews mention that the staff can appear unhappy or unwelcoming, with minimal greetings and less enthusiasm, which affects the shopping atmosphere. Customers have noted that employees sometimes do not provide complete service, such as not bundling balloons or offering full assistance, leading to a less friendly experience. Despite these concerns, many still find the store useful for holiday and event supplies and appreciate the variety available. Overall, while the store is praised for its selection and helpfulness in certain cases, customers hope for a more positive and energetic customer service experience in the future.

1. Tustin, California