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October 2023 by Adriana Lopez
Not only did the ladies not say hello but they didn't say one word of English! Why do they think it's ok to carry on a conversation (non-english) among themselves in front of a customer. They were just plain rude. Unfortunately, good customer service is not their priority. I will not be returning.
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September 2023 by Cassandra Fanfan
Great service and attention to detail. It was my first time here and as you ladies know, it can be nerve wracking trying a new nail salon, but I am so glad I did. Cathy and Jodi did a great job and took care of me :)
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May 2023 by Karen Hernandez
They get a lot of attitude when you don't want what they offer, don't want gel, attitude, Don't want that person attitude, if it wasn't for the girls that are genuinely nice I would of stopped going, I always tip good but I am the one that pays so I am the one who decides who I want to pay $1 per minute to massage me, I work hard for my money & don't get paid $1 am minute so I will be particular about who's massage is worth that to me. If they could lose the attitudes, rudeness & pushyness it would be a 5 star.
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May 2023 by Karen Prell
The absolute worst mani/pedi I've ever had in my life! Wish I would have taken a picture. I drove home, immediately removed the polish that was globby/separating, and spent over an hour doing my own mani/pedi after paying $85 at this salon. My nails really needed some care since I recently had lumbar surgery and was not able to bend, lift or twist my spine for several months during the recovery period. Very disappointed and will never return.
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April 2023 by Samantha Esquibel
Place is clean but the customer service was not there, price is a little ridiculous 65 for a pedi was 15 more for gel my gel wasn’t all that either messy for the edges. I thought let’s give ritz a chance I recommend Wynn Nails and Spa by the pollo loco in corporate park which is 5 min away from ritz
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April 2023 by Angelece Wilhelm
I am allergic to some nail gels and the products they use I never have a problem with. Friendly staff and they do great work!Service: Manicure
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March 2023 by Grace Mathews
Michelle is FANTASTIC at what she does. I am thrilled by the quality, speed and look of her work, plus she’s a delight to work with as well. Switch salons and try Ritz, you won’t regret it, and ask for Michelle!!!!!Services: Nail decals
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December 2022 by Diana M.
I came here today because I wanted my nails done for new years. Dana which was mail lady was extremely passive aggressive and made me uncomfortable to the point where I wanted to leave without my nails even being painted. I asked her for a specific design and she said that it was a bit basic and she could do a design that was prettier. I said okay and she proceeded to do my nails. The base color I picked looked different from the nail example, and I think it was because she did 3 coats which made it look pinker. She did the design and as she was close to done doing the design I told her I didn't really like them. I felt extremely bad telling her but I am paying for the service. I immediately regretted saying anything because she then rolled her eyes and rudely grabbed my hand. She started to file off the color and was grabbing my fingers so hard that her fingers were getting red and she cracked one of my fingers. She then said something to her coworker which turned to look at me so I get even more uncomfortable. I told her it's okay you can leave them like that without color. To which she responded "we aren't talking about you, we are talking about the glitter". That made me even more uncomfortable because I never mentioned or said anything about her talking about me. She ended up doing the design but was loudly sighing and nodding her head. Once she was done she rudely told me to go wash my hands, which I didn't because I just wanted to get out of there. It was just a bad experience. I felt extremely uncomfortable and felt that I should've just paid for the first design she did and left. Would've saved myself the passive aggressiveness and discomfort.
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December 2022 by Sofia G.
Red gel nails. I was quoted $25 on the phone and then in person it was $35. Nail tech seemed annoyed that I changed my mind on the polish a few times after it not being the same as what was shown on the nail color samples, but if I'm paying for a service that's part of deal, figuring out what I want. With that being said, the nails came out nice and have not chipped so far.
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December 2022 by B.P
Treat yourself... You won't regret it... Guaranteed!!! Hannah is a god-send. Ask for her, she'll take care of you
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October 2022 by Abbie N.
I came in for a pedicure and they did a great job! It is pricey, $50 for a pedicure with a foot mask and 20 min foot massage. Worth it for me because I was able to walk in with no appointment and seated immediately. Hannah was very detailed, she even took the time to perfect the pedicure using acetone and a brush to clean up the nail polish. Pricey but worth it
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October 2022 by JayJay L.
I absolutely LOVE this place!!!! After numerous attempts at trying to find a salon that could do good acrylics in my home town, Laguna Beach, I made a bittersweet choice of trying some random salon that's 18 miles away. Long story short, every two weeks I carve out time to drive 36miles, out of my way, just to get my acrylic fills. ABSOLUTELY LOVE THIS PLACE!!! Yes, I recommend:)
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September 2022 by Jett G
My great friend Crystal told me about this place (she has been going for years). It certainly did not disappoint!!!Thanks Ritz Nails and Crystal!
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September 2022 by Mariah M.
My go to salon for pedicures in Irvine. I've never had a bad one! Not a fan of the full sets or manicures I've had here so I'll continue to go to my regular spot for that. Of all the salons I've been to in Irvine, this one provides the best quality for price when it comes to pedicures.
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September 2022 by Iliyana Zuniga
I enjoyed my experience at Ritz nails. I had nail tech Lily and she did an amazing job on my nails as she did exactly what I wanted. I would recommend 100%!Service: Acrylic nails
