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July 2023 by Mathew Watson
Absolutely love tile matters! Rachel and Cathleen were so helpful in answering any questions I had, and helping me pick out flooring and tile for my condo. They offer great selections, and Abel did a great job installing my floors. I would definitely recommend them!
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December 2022 by Monica F.
I was assisting my parents with getting their primary bedroom ready for my Dad's return home from the hospital. It's a couple of weeks before Christmas and we thought we had several weeks till his return. The process of selecting a quality, affordable and available flooring was painless, thanks to Rachel's expertise. Both Cathleene and Rachel assisted with getting a price and scheduling a installation date. Well Dad was released early and we panicked but we were put at ease by both Cathleene & Rachel. Their installation team was a pleasure to work with and they were so considerate. I will definitely use Tile Matters again in the future.
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July 2022 by Mathew W.
Wanted to support a local business for remodeling my condo and I am so thankful I was recommended to come here! Rachel and Cathleene are amazing and helped me pick my vinyl flooring and carpet! They made the process easy and I felt very comfortable with them, and I could not be happier with how it turned out! I would gladly recommend them to anyone looking to update their home!
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May 2022 by Shsk S.
On two separate occasions I have had problems dealing with this company. Once before they were in a different location in Fountain Valley and second when they bought out Old Town Tustin flooring. The first time was when I ordered tile from them and the tile was defective. I called them several times to resolve the issue and none of my calls were returned . They also offered no solutions to the matter. We made the best of the tile we had and finished the project but I swore I would never do business with them again. Unfortunately I came across them again after purchasing carpeting from old town Tustin flooring. Old town Tustin carpeting and tile manners merged. I went back to them to do a small job and again got the same response of ignoring me. They don't return phone calls they don't provide any customer service. I was so disappointed when I found out that the two companies had merged and basically Tile matters had taken over the business. I would never recommend this company to anyone. They provide very poor customer service and don't stand behind the products they sell.
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January 2022 by Richard B.
Cathlene, the owner, was marvelous to work with and patient with us. Very knowledgeable about product & style, and not pushy. Her installer was so very detailed and professional. He had to remove our old carpet and glued down tile in our entry way and kitchen, so it took about a week. I would highly recommend Tile Matters. We went with Johnson Hardwoods for their premium vinyl, but Cathlene has so many styles and providers on display to choose from.
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July 2021 by Lynn O.
Cathleen is a relative new owner. She is so easy to work with and is a woman of her word, so rare these days. Her floor installers are the best. I would recommend this business to a friend. Ask for Able to install!
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March 2021 by Mark S.
Cathleen is the new owner of Tile Matters in Old Town Tustin. We live in Orange Park Acres and needed a new wood floor. Tile Matters has a very good selection of modern, well crafted engineered floors. Cathleen spent a lot of time with us to select the correct floor, which included a stack of samples to take home to finalize the design. Admittedly, we checked her prices against other providers and found them to be super competitive. The installation crew were professional, clean and efficient. This included replacing very complicated molding. Perfect installation. No issues of any kind. Thus, we highly recommend Tile Matters.
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February 2020 by Gunnar J.
This place is perfect for all you tile and flooring needs... Cathleen is so knowledgeable and helpful.... a one stop shop... I recommend making a apt... she works great with the trade and makes it so easy.... Thank you !!!
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August 2019 by D. T.
Great Customer ServiceI've worked with Tile Matters off and on for years and they have always been great to work with. Not only is their staff knowledgeable but they have helped me on a few occasions trying to match, identify or locate discontinued tile.
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May 2019 by Megan C.
I am glad my friend referred me to Tile Matters and I went before reading some of the negative reviews. Cathleen is so patient and helpful. I was embarrassed that I had to go back several times for new samples because my family and I were not agreeing on the look we wanted for our new bathroom. Cathleen said sincerely "no problem" every time. The review "out of business" is absurd. Cathleen bought the business and obviously added a makeover but it seems it had a good base. There is such a beautiful selection of traditional and trendy styles on display. I finally ordered our tile last Saturday and received a text today (Thursday) that my tile was in. Great follow through, great service, great communication, great company! May 2019.
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December 2018 by Elif S.
I first ordered tile samples online, then I went to big showrooms on State College Avenue. I had a hard time finding what I was looking for. I'm glad I walked in Tile Matters in the old town of Tustin. Cathleene helped me so much find the combination of tiles I needed. She gave me samples to take home with me, sent someone very professional to take measurements at my home, sent me a quote that was very reasonable. I ordered my tiles feeling very confident. Can't wait to have them installed!
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April 2017 by Mariah Rosauer
Visited the new location on Saturday and love the studio atmosphere! They are now inside Old Town Flooring and the two stores compliment each other well. In addition to all the beautiful tile, you can now shop for hardwood, laminates, carpet and countertops! Love the selections and great individual help.
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April 2017 by Barbara Peterson
I have been a loyal customer with Tile Matters for over two decades for good reasons. They have always been extremely creative with top notch customer service and the highest quality merchandise.
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April 2016 by Katrina Sanchez
Our experience was not an easy one. The only reason I am giving Tile Matters a 2 star, instead of a 1 star, is the manager did refund a small portion of our money. I will never use this company again and have told others to avoid them too.
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April 2015 by Erin Martin
The designers at this company are good and will help you pick and design a beautiful bathroom or kitchen. However, after ordering the tile - that is when the nightmare begins. I was promised the tile within 7 days. I called on the 7th day and they said the tile is in but they need to check it in still and would call me back. No phone call. I call back a day later - apparently, they are still checking it in but now not everything is in but will be in later that day. They say they will call me. No phone call. My contractor is finally able to pick up the partial order a few days later and 1/2 the order is wrong. They say they will fix it and it takes another 3-5 days to fix. Again, no phone call. I have to call and bug them each time. I ordered the tile on 6/5/2014 and today - 6/25/2014 - I am still waiting on the trim for the shower I ordered. That is 20 days and not 7 days, as promised. I called yesterday to get the address to the warehouse to pick up the remaining trim myself. I was asked to leave a message for Tom for the address. No phone call back...AGAIN! I finally get a hold of Tom at Tile Matters the next day and he says he never got the message and agrees he hasn't called me back any of the times he said he would. Not happy about this transaction at all. We lost about two weeks of work on my home due to their disorganization and poor customer service. There are tile companies on almost every corner in Orange County - I suggest giving business to a company that appreciates your business and has good customer service. This is NOT one of them!