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December 2023 by Adriana B.
estoy muy feliz y muy agradecida con la atención que me prestaron en este dealer, quiero agradecer enormemente al sr mario por su gran colaboración para ayudarme a cumplir el sueño de tener mi 4runner 2024, fue posible gracias a su esfuerzo y dedicación, recomendado al
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December 2023 by Joshua T.
Yesterday, I had the pleasure of purchasing a vehicle, the BZ4X, from Tustin Toyota, and I must say, the experience was nothing short of exceptional, largely thanks to our car salesman, Julius Clark. From the moment my wife and I stepped onto the lot, Julius greeted us with a warm and friendly demeanor that made us feel immediately at ease. His knowledge about the models that my wife and I were interested in was very helpful. He patiently answered all our questions and provided detailed information that helped us make an informed decision. What I particularly appreciated was his honesty; he wasn't just trying to make a sale, but genuinely wanted to find the best car that fit our needs and budget.The test drive experience was excellent. Julius understood exactly what we were looking for and went above and beyond to ensure that we were happy with our choice.Moreover, the negotiation process was smooth and transparent. Julius worked with us to get a fair price, explaining all the financial aspects clearly and answering our concerns with patience and professionalism.In conclusion, Julius at Tustin Toyota is a true asset to the dealership. His professionalism, knowledge, and genuine care for customers set a high standard for car salesmanship. I would highly recommend him to anyone looking to purchase a new vehicle. Thank you, Julius, for a pleasant and stress-free car buying experience!
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December 2023 by Zixuan Z.
Our family bought a Camry today here. Mario and Raul helped us and provided us an excellent service with patience for all day. We really appreciate. Thank you Mario and Raul!!!
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December 2023 by Jayden Q.
"Hello, Tustin Toyota and all Yelpers! I wanted to take a moment to express my sincere appreciation for the outstanding service I received from Edwin Chan during my recent car leasing experience. This was my third time leasing a vehicle from your dealership, and once again, Edwin went above and beyond to ensure a smooth and enjoyable process.Edwin's dedication and expertise were evident from the start. He patiently assisted me in selecting the perfect car, specifically the Grand Highlander hybrid, and even helped my sister lease a Venza from him. His knowledge of the different models and their features was impressive, and he provided valuable insights to help me make an informed decision.What truly stood out for me was Edwin's exceptional customer service skills. He treated me with respect, listened attentively to my needs, and promptly addressed any questions or concerns I had. Edwin's professional and friendly demeanor created an atmosphere of trust, making the entire car leasing experience stress-free and enjoyable.I feel compelled to recommend Edwin Chan to all members of the Asian communities who are looking to purchase or lease a car without any hassle. He understands the unique needs and preferences of these communities and ensures a personalized experience that exceeds expectations.Once again, I would like to express my gratitude to Edwin Chan and the entire team at Tustin Toyota for their outstanding service. I am delighted with my Grand Highlander hybrid, and I will undoubtedly return to Tustin Toyota for all my future automotive needs. Thank you!"
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November 2023 by Toan D.
Was looking for a 2023 Tacoma TRD OR since my Hyundai was stolen (avoid Hyundai at all costs!!!). Found exactly what I wanted on their website via their smart path tool. I sent an inquiry to see if the truck was there Sunday morning 11/12, and within 15 minutes got a text from Elci Paredes stating that the vehicle was available and asking when I'd be able to come in. I was able to get there that morning. When I arrived, she greeted me at the front desk already expecting me. She introduced me to the salesman, Leo Castillo, and as soon as he introduced himself, he said the vehicle was already pulled up and ready for me to look at and test drive. I loved the vehicle and Leo was ready to get the deal done. He brought in who I believe was the finance manager, Jose Cendejas, to ensure the deal was going to close that afternoon. You even get free subway if you purchase a vehicle from them which was a small but nice touch for someone who hadn't eaten lunch yet.When it came to closing the deal with finance, each detail was combed through thoroughly and I didn't feel rushed to sign the paperwork. Stupidly enough, I didn't bring a check to pay out to Toyota. They mentioned that it wouldn't be a problem, and I was able to bring a check to them and still close the deal same day. The entire process was great, from step one of reviewing their inventory to final delivery of the vehicle. I'd recommend anyone to this dealership to buy a Toyota!
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November 2023 by Allen Nelson
Went there looking for a Highlander. They didn't have the one we wanted in stock. Tried to get us to buy a car we didn't want. When we said we were leaving, they said we could bring the car you want over from another dealer. We said ok lets talk price. 55k out the door. I said no thanks. Then it was 52k. I said still too much. Salesman tells me I should look for a car I can afford. Clown. We went to Toyota of Anaheim. They had the model we were looking for. After some back and forth we agreed to a price 49k out the door. Save your time and money. Don't go to Tustin Toyota.
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November 2023 by Alain M.
REVIEW OF SERVICE DEPT ONLY:I come here regularly for parts because the parts dept counter guy is amazing and deserves much praise..The service department is pretty much like any other. Get you to commit to one repair so they can " discover " more repairs needed. Real scumbag tactics. My AC repair went from $600 to $800+ in a matter of minutes- until finally settling on needing an entirely new system for over $3500. I was infuriated so I asked them to stop all work and I ended up paying $700 and change and still my AC didn't work because they didn't complete the job. The service manager here is a crook and none of his henchmen are to be trusted. DO NOT BRING YOU CAR HERE for service! You've been warned...
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October 2023 by Edward F
Went for a 45k maintenance and Caesar is my service advisor. Caesar is a true professional and very trustworthy. My car was was finished as promised without any surprises. Thank you Tustin Toyota and Caesar for a great job. I will never go anyplace else for my automotive needs!
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October 2023 by JIAHUI YU
Charlie Bautista is courteous, professional, and helpful. He presented clearly and detailed. Charlie kept very friendly and helpful when I became emotional because of another thing.He helped me out when I found out an issue with my payments. Highly recommended him.
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October 2023 by Thao Pham
It's the worst service place ever. They said the battery was good, but it was leaking acid. They suggested that I do the fuel system service, brake service, and all the nonsense extra that cost $1,000, which the car didn't need any of that. The vehicle was still smelling like sewage and rotten egf afterward. The car broke down the day after I took the vehicle in for service. I will never come back here for any service or sale in the future.
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September 2023 by Aaron Belbeck
Easy 5 stars. I felt like the entire team had my back and they even followed up later with more information from my diagnostic, even though they didn't really have to. I'm glad they did because I feel so much better about the vehicle repairs.Get your tires here for starters, I'm sure you will count on them for the life of your car.
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September 2023 by Caralynne J.
This is my first time purchasing a car and Leo Castillo (fleet department) made it an easy and smooth process. Other dealerships my family consulted with were not as friendly and would try to include many add ons that were not wanted. Leo was so helpful along the way to confirm that we could go to the dealership & leave with the exact car I wanted with an acceptable price. It was a pleasant experience to drive from SD to OC and get the paper work and everything all done right away. Leo was accommodating to my requests and a pleasure to work with. Bill who finalized all the contracts and financing with me was easy to work with as well and did not pressure me into adding on any extra coverage, but simply showed me my options. The Tustin Toyota dealership location is pretty big and more options. There were plenty of places to sit and wait. There was also a subway and coffee area while waiting for processing. We were even comped 3 meals while waiting. I am glad that I went to this dealership as I was able to come home with the car I've been eyeing the past few years! I am loving my lunar rock Hybrid RAV4 XLE premium!!
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September 2023 by A C.
I purchased a used Corolla from here two weeks ago. I would like to give my saleman, Tarek, a huge five stars. I was undecided in which vehicle I was going to purchase. Tarek was professional and extremely knowledgable on the models I was considering.In the end, I purchased a 2021 Toyota Corolla. Tarek took the time to explain to me the basic controls and safety features on these newer models. I really needed that overview.Thank you, Tarek and Tustin Toyota for your help and great work. I'll be coming back for my next Toyota purchase!By the way, my Corolla runs GREAT!!
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July 2023 by Josefina Connolly
Hello my experience always great. Shahram Nasr was owesome gave me discount. They worked excellent in my car I’ll thank you all so much
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June 2023 by Rich M
Got my free 10K mile service today. I was contacted on Tuesday to set up an appointment....my truck literally just hit 10K that day (HOW DID THEY KNOW???). I drove up this morning (Thursday) at 7:30 (my appointment) was greeted at the front drive through stand, given all of the paperwork on my windshield and told to pull up. Nicole Chavez greeted me right away, got all of my info, snapped some images of my truck, went over the details of a 10K service and that it's no cost to me. She promised it would be ready at 11:30am. Literally took 3 minutes max. She called me at 10:45am and said it was all ready for pick up! Even got texts through out the morning with updates. THIS IS HOW SERVICE SHOULD BE! Tustin Toyota, give Nicole a raise - she brings a new hope to dealership service departments.Services: Tires
