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January 2024 by Topher Cabrales
First off I would like to say thank you to Edwin, Tim and Sam for getting me into my new 2024 Toyota Camry Hybrid XSE. If you want to have a fast and easy experience purchasing a vehicle I would highly suggest Tustin Toyota. It was not my time buying a new car and it went very smoothly. Super easy to deal with, all very friendly and not pushy at all. I suggest to anyone before going into a dealership to do your research first. Know what you want (bottom line what you are willing to pay for the car) before heading over. Be straight forward at what price you are looking to buy the car. This will cut down on the haggling and time you will be at the dealership. If they can't give you want you want just walk away. I was in and out with my new car within an hour and got the price I wanted.
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January 2024 by Delta Zulu
Avoid wasting your time with untrustworthy dealers like Toyota Tustin. While in the parking lot, a person approached me, discussing exorbitant payments of $500 to $600 for a Corolla or Camry. I calmly presented a legitimate quote of $299 for the same car, letting him know he lost my business. Thank you Edward. Excessive ego and incorrect figures don’t resonate well with an informed buyer. #NotYourAverageJoe
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January 2024 by Angelita Bernal
Long time Toyota customer and I have a Great experience every time I go for my service. Victor and everyone at service department are awesome! Also, the new software for the service department is great! It gives you constant updates about your car and is able to communicate with your adviser via text. Another great feature is when your service is complete you can pay everything with 2 clicks via secure link, saving time for everyone!
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January 2024 by Gustavo Cortez
Very friendly staff! They work quick and very effective. Marcella was a great rep! She got me to my service real quick! The rep in the front checking in appointments was very pleasant and courteous. Love Toyota of Tustin!
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January 2024 by Michael Lim
Unmatched Excellence at Tustin Toyota Service CenterI recently took my 2017 Toyota Sienna for servicing at Tustin Toyota, and I must say, my experience was nothing short of exceptional. From the moment I arrived, I was greeted with professionalism and a level of customer care that is rare to find these days. The staff at Tustin Toyota are not only knowledgeable but also genuinely passionate about what they do.The service was remarkably efficient. They performed a thorough check and servicing of my Sienna, ensuring everything was in top-notch condition. What impressed me most was the transparency of the process. They kept me informed at every step, explaining the work being done, which gave me great confidence and peace of mind.Moreover, the facilities at Tustin Toyota are clean and welcoming. Waiting for my car to be serviced was actually a pleasant experience, thanks to their comfortable waiting area.In my opinion, Tustin Toyota stands out as the best Toyota service center in the USA. Their commitment to excellence, combined with their expertise and customer service, sets them apart. I wholeheartedly recommend Tustin Toyota to any Toyota owner who values quality service and a team that goes above and beyond.
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January 2024 by Sopi Vong
I am a return customer. I trust the quality of Toyota and customer service department that I did not test drive the SUV. I bought it and was more than satisfied with everything. Fast and easy service and SUV was flawless.
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January 2024 by Vishal JT
Big thanks to Adam P. in sales for a smooth, no-pressure, and no-hassle car selection, test drive, and purchase.Details: I called the sales number, connected with Adam and he asked us to come in. He showed us a few cars and patiently answered all our questions while we test drove a couple of cars. He asked for my purchase time frame, and respected it. He followed up with me via text based on my preference, and worked with me on pricing to give an amazing deal on a new car. On the day of purchase, Adam made the process extremely smooth and quick with excellent care. He took the time to explain all the forms for paperwork, and even helped us set up our car's smart features.I am happy customer of Tustin Toyota and highly recommend working with Adam P.!
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November 2023 by Toan Do
Was looking for a 2023 Tacoma TRD OR since my Hyundai was stolen (avoid Hyundai at all costs!!!). Found exactly what I wanted on their website via their smart path tool. I sent an inquiry to see if the truck was there Sunday morning 11/12, and within 15 minutes got a text from Elci Paredes stating that the vehicle was available and asking when I’d be able to come in. I was able to get there that morning. When I arrived, she greeted me at the front desk already expecting me. She introduced me to the salesman, Leo Castillo, and as soon as he introduced himself, he said the vehicle was already pulled up and ready for me to look at and test drive.I loved the vehicle and Leo was ready to get the deal done. He brought in who I believe was the finance manager, Jose Cendejas, to ensure the deal was going to close that afternoon. You even get free subway if you purchase a vehicle from them which was a small but nice touch for someone who hadn’t eaten lunch yet.When it came to closing the deal with finance, each detail was combed through thoroughly and I didn’t feel rushed to sign the paperwork. Stupidly enough, I didn’t bring a check to pay out to Toyota. They mentioned that it wouldn’t be a problem, and I was able to bring a check to them and still close the deal same day.The entire process was great, from step one of reviewing their inventory to final delivery of the vehicle. I’d recommend anyone to this dealership to buy a Toyota!
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November 2023 by Marta Sandoval
My husband and I were very pleased with our experience at Tustin Toyota. Ray, our sale representative, was very professional, patient, and very helpful in answering all our questions. I really liked that Ray never pressured us in leasing or buying anything. His attitude was very calm and enjoyable to be around. Our finance representative was very helpful too. He was very patient in answering all our questions and he got us a comfortable payment plan. Overall, we had a great experience and we ended up buying our leased Highlander. Thank you again, Ray, for making our experience very pleasant!
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November 2023 by Toan D.
Was looking for a 2023 Tacoma TRD OR since my Hyundai was stolen (avoid Hyundai at all costs!!!). Found exactly what I wanted on their website via their smart path tool. I sent an inquiry to see if the truck was there Sunday morning 11/12, and within 15 minutes got a text from Elci Paredes stating that the vehicle was available and asking when I'd be able to come in. I was able to get there that morning. When I arrived, she greeted me at the front desk already expecting me. She introduced me to the salesman, Leo Castillo, and as soon as he introduced himself, he said the vehicle was already pulled up and ready for me to look at and test drive. I loved the vehicle and Leo was ready to get the deal done. He brought in who I believe was the finance manager, Jose Cendejas, to ensure the deal was going to close that afternoon. You even get free subway if you purchase a vehicle from them which was a small but nice touch for someone who hadn't eaten lunch yet.When it came to closing the deal with finance, each detail was combed through thoroughly and I didn't feel rushed to sign the paperwork. Stupidly enough, I didn't bring a check to pay out to Toyota. They mentioned that it wouldn't be a problem, and I was able to bring a check to them and still close the deal same day. The entire process was great, from step one of reviewing their inventory to final delivery of the vehicle. I'd recommend anyone to this dealership to buy a Toyota!
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November 2023 by Fred A.
We received exceptional service in Tustin Toyota, Julius Clark the sales rep was very helpful and got us the car we were looking for. Good honest service! no pressure sales gimmicks at all! I am very happy with my purchase.
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November 2023 by Alain M.
REVIEW OF SERVICE DEPT ONLY:I come here regularly for parts because the parts dept counter guy is amazing and deserves much praise..The service department is pretty much like any other. Get you to commit to one repair so they can " discover " more repairs needed. Real scumbag tactics. My AC repair went from $600 to $800+ in a matter of minutes- until finally settling on needing an entirely new system for over $3500. I was infuriated so I asked them to stop all work and I ended up paying $700 and change and still my AC didn't work because they didn't complete the job. The service manager here is a crook and none of his henchmen are to be trusted. DO NOT BRING YOU CAR HERE for service! You've been warned...
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October 2023 by Mike Watkins
Had a great experience buying a 4runner from Joseph. He was knowledgeable and explained every step in the process. He also spent alot of time explaining the features of the new car even though we were way past closing by the time the deal was done.Painless experience and will definitely recommend Tustin Toyota to others because of him.
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October 2023 by Oscar Moguel
My advisor Carlos was great, he was able to take care of my truck in a timely manner. All service was completed, I feel I can trust them with my new truck. I wouldn't take my truck to any other dealer.
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October 2023 by Red Wagon
We purchased our Camry Hybrid at Tustin Toyota many years ago and have been very happy with the service provided by their team to keep it in great condition. Our last visit to Tustin Toyota's service center was exceptional. I was helped by Ben Hur who not only helped me find the right package to get the services needed, but also took the time to update my account and ensure all the mobile and email contacts worked properly with their system. The mechanic was efficient and I also appreciated that they provided pictures of any problem items that were spotted in the multi-point inspection. The staff were also did not pressure me into anything that I didn't think we needed. Overall, we've had consistently great service from Tustin Toyota over the past decade!
