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March 2024 by Herb H
Pretty quick service with a number of staff working on your car, its not one guy, three guys descend on your car to get you out quick. Carlos the manager is very friendly along with tbe other guys. I recommend Valvoline if you want a pretty quick and painless oil & filter change!! I prefer using these guys so I dont have to deal with proper oil disposal and get underneath a car.. Years ago I did this stuff myself, but I'm too old for that now. So I let the young bucks do it
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March 2024 by Michael Sundquist
This time at their Tustin location...Always reasonably quick, efficient, knowledgeable, and professional service.Remember to allow about 15 minutes per car in front of you (including your own) to calculate your actual visit time.Look for coupons on their website; usually at least $10 off, occasionally more.
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March 2024 by Bill O
Was good! But had to go back to get a receipt
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February 2024 by Greg
It doesn't take brain surgery to change oil
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February 2024 by Rafael Ramirez
Great service fast and friendly.
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February 2024 by Lome Visesio
From out of town stopped in for an oil change. First was not greeted was skipped over for another customer my tires and fluids were not checked. The guy who did help me was good over all but wouldn't recommend this place specially to my daughters who are out here for college. They need to go back to customer service training. Full service means full seevice.
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January 2024 by Lauren McCall
Valvoline completely RUINED my engine. I came to this location with my ford Explorer. As soon as I left there was a loud knocking sound in my engine. I drove from Tustin location to Costa Mesa because I was on an errand and the knocking was so loud I pulled into the Costa Mesa Valvoline location to see what had happened since getting my oil changed at the Tustin Location. I was told to drive all the way back to the Tustin Location on Newport.Everyone knew nothing. The banging/knocking noise was getting louder and louder and now my engine was shaking. I am told by both the Costa Mesa Location and the Tustin location that they’re not mechanics and they don’t know what is wrong.This sound and reaction in my car started up as soon as I left from my oil change and within minutes this sound started.So I leave for home, park the ford and leave it alone until the next morning to drive it to the ford dealership.I can’t get a mile from my home before the engine completely blows and I am forced to coast to the side of the highway, stuck on the 405.I get it towed first to Valvoline to show them what happened, and then it gets towers to ford.Ford confirms that the engine blew due to over filling the oil.I had submitted a claim with Valvoline and after days did their investigation they claim they did nothing wrong in their oil change when I know they told me they had not emptied it completely. Now I am stuck with a 2020 Ford Explorer that has a blown engine and a bill of over $16,000 to replace an engine that was perfectly fine before I took ir in for an oil change.I am livid to say the least and now I have no car.
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December 2023 by Oscar Aviles
Highly dissatisfied because my rotation of my tires the lug nut along with bolt were removed. Now I have to repair the that a true inconvenience. I was given a card to get service and need a receipt for repair.
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October 2023 by Jacqueline Mejia
Theyre Always falta 'n focus on their jobs.
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October 2023 by Lina H.
Shoutout Timmy and the manager Orlando! First time coming into a Valvoline, arrived on a Sunday at 9AM. There was a small line, but the wait time was only a few minutes. Timmy helped fill 3 of my tires with air right away, and answered all of my questions patiently. Be sure to use their coupons from the website, will be back for more services! The team is great and they aren't pushy to add on extra services.
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September 2023 by Cesar Mata
Had a great experience. The wait time was very minimal being able to just drive through. Have your oil changed they charge you while you’re in your car so you never even have to leave your car very professional environment. These guys know how to do their job and doing very well. Many kudos to them, I brought in my TwinTurbo Ford Explorer, and I was taking care of above my expectations. I will definitely be back with my other vehicle, and I will be recommending this place to my friends and family in the future.Service: Oil change
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August 2023 by Al Rob
Good and quick oil changes for our 2 cars. Dealership needs 3 hours but these young guys did it in 15 minutes after 30 minutes wait. They were attentive to us and kept us informed throughout the whole process.
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August 2023 by LaVonne Beacom
Very friendly. Fast. Not pushy to do more.
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June 2023 by Andy L.
I didn't get my oil changed here but I stopped by to drop off used motor oil (Used Oil Certified Collection Center). The store looked really busy on a Sunday around noon but the staff was very friendly and quickly helped me dispose of my used oil. Great service, friendly staff. Much appreciated!
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June 2023 by Keona B.
Will never come back to this place. Used to come with our Tahoe for oil changes. The cluster on it was broken a couple times, so there was no way to know the miles until we got it replaced. Instead of leaving the mileage blank or helping find the actual mileage on our car they guessed those couple times without our knowledge. When we had the new cluster put in the mileage was back to being seen and they were putting the actual mileage in. Well we knew it was time to get a new car so while we went to trade in our Tahoe, carfax had a hit on it that we rolled back our meter! Why you ask? Because this place guessed our mileage by over 50,000 miles. So because the carfax had that on there instead of getting 5,000 for our Tahoe, we got 1,500. Big yikes.