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February 2024 by Kristi R.
Wish I could give it zero starts. Slowest teller ever on a Saturday and only 3 tellers open line out the door. Meanwhile one guy walking around going good morning not doing shit. And another one behind the glass standing there like she's security. seriously it's a Saturday come on.
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January 2024 by Elena C.
Horrible customer service and account management. I made an appointment and came on September 8. 2023 to speak with Simon in order to update my account information. Today (1/17/24) Wells Fargo closed my account because they claim I didn't update my information and they do not have my physical address. Here's the funny part...I pay my home mortgage, which is my physical address, to Wells Fargo! My physical address is printed on my statement every month. I called their customer service number today and was told the same thing. Nothing was corrected over the phone. I was told to go to the branch. At the branch, as you can see in my video, I was told to wait to speak with someone because they were very busy. No one was in line. I waited almost an hour to get service. The rest of this is a stressful unnecessary mess created by Wells Fargo. I am going to make sure this account stays closed and I take my business and money to my credit union bank. They have never treated me this way. So disappointed by this mess. See my pictures and beware.
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December 2023 by David P.
Slow is right. There're only two tellers during lunch and at least ten people waiting in line. The tellers like to chit chat, which makes a 10 mins wait become 30 mins. Who ever is managing the lines here needs to bring out more tellers to help or tell their tellers to stop chit chatting. It's not social hour.
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March 2023 by Thu N.
Everyone here is so courtesy and super helpful. Especially the ones that greet you as you enter. I've always loved the customer service here every time.
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September 2022 by Vince C.
Sloooooooow!!!! 10 people working and only 2 tellers The other eight people are just standing around saying hi and asking if I want to use the ATM machine you guys have too many chiefs not enough Indians and your service is pitiful do you have one tell her that bus is a** and does everything you can as fast as possible and everybody else works like a snail
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August 2022 by Rich H.
Another OC branch with more useless bankers than tellers, i don't understand what all these bankers do, they walk around doing nothing all day. Wells fargo is a joke
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May 2022 by jillian s.
Every time i come into this bank the line is slow. There are over 10 workers but only two bank tellers. What's the point of having all the windows with no one sitting at them. Just all around slow customer service
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April 2022 by Mikaela W.
Very friendly, when making a bank account and communicates very throughly the information needed. I enjoyed having the good customer service as well as collaborating with me in options.
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February 2022 by S A.
Despite having very competent and friendly bank tellers, I would not recommend this bank due to the bank manager herself, Christina Carerra. Every encounter I've had with her has been a bad experience; she is rude and condescending, providing unprofessional customer service. In addition to being unprofessional, she does not wear her face mask properly around customers and employees of the bank. This seems very unsafe given the state of the pandemic. I am only giving this bank two stars instead of one because the tellers provide such friendly, competent customer service juxtaposed to Christina Carerra.
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December 2021 by Ivan C.
Branch manager is a loose cannon. Asked her for help about an issue and she didn't even bother to check or even help me. Worst bank ever.
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August 2020 by Mary G.
Ok I just visit this branch, gosh they are so friendly, "Mohammad Dawood " ,Thank you so much for your help , your smile and very positive attitude , we need people like you .
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February 2020 by Jo L.
Everybody was just awesome this morning. The teller was so patient in assisting my mom making her transactions. Christina was so patient in teaching me how to access foreign exchange request through my phone. It was such a pleasant experience. Thank you for working so hard to make our transactions so easy & quickly.
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August 2019 by Krista C.
Just wondering what bank takes up 60 parking spaces and marks them bank only when surrounded by two restaurants that have maybe 15-20 parking spots each. All are located in the same parking lot. Wells Fargo lost my business years ago during the breach and ridiculous fees and never will again, especially after this stunt.
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June 2019 by Derek W.
If you want to waist your lunch hour waiting for service but never get it or if you like being stuck in the parking lot because of the gridlock created by the Chick Fil A drive through then go here
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February 2019 by Jorge G.
They dont care about people and specially if they sick of cancer and if any happen to my dad they for sure blame them and being waiting for a while and 6 people skip before him and he still waiting here and I am so glad I dont have these bank and I will never recommend these bank to nobody
