The Xfinity Store in Union City provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Experiences at this location vary significantly. Some customers report poor service, describing instances of being skipped over for assistance or encountering the worst phone customer service, leading to stressful situations with collection agencies. However, many reviews highlight positive interactions with the staff, who are described as very professional, friendly, respectful, nice, helpful, knowledgeable, thorough, calm, and cool. Specific employees are noted for providing great service, handling issues in an orderly fashion even when crowded, and taking considerable time to resolve complicated billing situations with care, resulting in happy resolutions. While some experiences are negative, others highly recommend the store due to these successful and supportive customer service interactions that turn difficult circumstances into positive outcomes.
The Internet is very good but the customer service waits a lot, very slow
May 2024
Wonderful experience, very courteous and polite, extremely helpful.
March 2024
The Staff is Very Professional & Friendly, and even when it is crowded with people, they Help You Out in a Orderly Fashion and are still very Respectful to the customers. A-1 Store & Customer Service at the Union City Location.
