Internet Service Providers near Union City, CA

“I recently went into Verizon to purchase an iPhone. I’m not very tech savvy, so I relied on the sales team to help walk me through everything. They were all very friendly, knowledgeable, and honest while helping me make my decision. They took the time to explain things in a way that made sense, and I left the store feeling confident about using my new phone. I really appreciated the great service and will definitely be coming back soon to get the rest of my family’s plans set up.”

“We are very impressed by the service provided by Felix in the Xfinity Union City store. He helped to resolve a 2 months long pending issue of cellular connection in my kids apple watch. He was patient smiling and was very supportive and knowledgeable in resolving the issue. Expect same kind of service from the Call Center . They simply open and close tickets without resolving or getting back to the member.”

“I Love this store and their products and services and their customer service and support they are very helpful and friendly and family oriented These my cousins lol but yes I love them they have always went above and beyond with service for me and my family”

“⭐⭐⭐⭐⭐ (Honestly, I wish I could leave 10 stars.)

We had an incredible experience thanks to Ana at the Pleasanton location. She went above and beyond helping my husband and me transfer all of our information from our old phones to our new ones. She patiently answered every question we had and made sure everything was set up correctly before we left.

What really stood out was her dedication to customer service. Ana is about eight months pregnant and was still working incredibly hard to help customers. The store was scheduled to close within the hour, and she stayed focused on making sure we were completely taken care of.

We later realized she hadn't even had a chance to take her lunch because the store had been so busy. While our phones were transferring, she briefly grabbed something to eat in the back but still prioritized helping us.

She was kind, professional, patient, and genuinely pleasant the entire time. Before assisting us, I even saw her handle a difficult customer with impressive composure and kindness.

Ana also helped us find the right phone solution for our daughter and walked us through the parental control options so we could make the best choices. She's extremely knowledgeable and suggestive. We ended up adding an additional line that works perfectly for our family.

Ana truly represents what great customer service looks like. Five stars all the way — and if I could give ten, I absolutely would.”

“It’s expected that an internet service provides internet access but what this company provides is much more than that—- they provide real people to talk to who know what is going on with your connection. Even their answering service is helpful because they can contact the company quickly when needed.”

“Helen, the store associate, is very friendly and transparent. I’m not sure why there are bad reviews about this store. We were able to return the current box with a new one. Fast, simple. We also got a free, cute gift too! ?”

“Maribel is the best here great customer service every time I go in always leave a happy customer every time I need an upgrade or accessories..... thanks maribel you rock !!!!”

“I would like to commend Adan Malagon for the exceptional service provided to us during our multiple visits to the store at 39172 Argonaut Way, Fremont. He assisted us , two senior citizens, with a new account setup and data transfer with a level of patience and expertise that impressed us greatly. He addressed every question we had thoroughly and never made us feel rushed. As mentioned earlier, we were there multiple times & his services were consistent throughout each visit. He is very knowledgeable about different brands of cell phones. Employees like him are the reason we senior citizens are not intimidated by new technology & feel safe to change phone carrier & changed to new phone.”

“Amari was wonderful, taking care of my problem patiently and effectively. Jada, I believe the store manager, was also instrumental in making this happen. Kudos to excellent customer service in the San Leandro office!”

“I came in with an old phone! I came out with a new phone, internet modem, two galaxy watches, and a few free charging cables. The staffs where helpful and kind. I came out $380 less in my bank account but it is ok. I am grateful for the information and service.”

“We use Bay Networks for remote hands service in our San Francisco POP with over 140 servers. We are quite happy with their service and promptly response. A++++ service.”

“We visited this T-Mobile store to activate our phones and it was a wonderful experience. Corii made us feel very welcome and then Ricardo took over and guided us through the entire process; his experience and attention to every little detail was admirable. When we returned to hand over our trade-in phones, Zhy and Edd were very helpful in getting the process completed. What a great team!”

“Excellent service! Everyone was incredibly friendly and helpful. Please ask for Gabriel, he provided truly outstanding customer service and went above and beyond. The managers were amazing, very professional and attentive. I would give more stars if I could. Highly recommend this store!”

“We visited this store on Sunday afternoon to return a newly purchased iPhone 17 due to a glitch when transferring from another provider. Shmeek immediately examined the device, reviewed the documents, and efficiently completed the return and deactivation. He then smoothly reactivated our number on a spare phone and clearly explained that the program is tied to the lines rather than the account, which helped us better understand the process.

On top of that, Shmeek kindly shared useful information about the SyncUp Tracker. While we don’t need it right now, his explanation will definitely help us consider it in the future. He also took the time to calculate our estimated monthly billing charges, which made us feel confident and comfortable with what we have. Everything was resolved in less than 10 minutes!

Shmeek is incredibly knowledgeable, professional, and made our T‑Mobile experience outstanding. He truly turned what could have been a stressful situation into a seamless one, thank you, Shmeek!”

“Was assisted by Evan G. Very professional and knowledgeable associate. Evan went above and beyond to get assist us and resolved all our issues. Associates like these reflect positive reflection of the company.”

“Claudia at the Verizon corporate store is amazing!

I came in with a pretty frustrating issue about adding a second phone number to my account, and Claudia not only took the time to dig into it, but fully fixed the problem. She went out of her way to make sure I wouldn’t get charged extra or hit with any surprise fees, even speaking directly with a customer service agent to advocate for me.

Claudia was professional, patient, and really cared about making sure things were right. I highly recommend seeing her if you visit this store — she will genuinely solve your problems and treat you with respect. Thanks again, Claudia!”

“I had an excellent experience with Gabriel at Xfinity! He is extremely knowledgeable, efficient, and provided exceptional customer service. Gabriel not only helped me set up my new internet, but he also informed me about the latest promotions. He patiently walked me through the router installation step by step and went above and beyond by following up with me afterward to make sure everything with my new account was running smoothly. He was also very friendly and approachable, which made the whole process easy and stress-free. I truly appreciate his help and highly recommend Gabriel for anyone needing assistance!”

“Last week I switched my carrier from AT&T to T-Mobile, the customer service at TMobile Newark assisted me. Johnathan, who is not only thorough and knowledgeable but went out of the way to help me with what was best for me since I wanted to stay in my budget. He stayed back and did overtime and made sure the data transfer smoothly transferred in spite of me forgetting my iCloud password , he stayed calm and composed. Since I had mentioned that I was traveling and made sure I have everything on my phone. Johnathan did not care about his long commute from Newark to Oakland which he had to cover that late at night. Seeing is compassion and hard work, I must say TMobile is very lucky to have him because people like Johnathan are very rare to find. He is a Gem with humanity and humbleness.I went for one phone service but ended up taking 3 phone services. Even up to me I will give 100 stars And also would like to see him a store manager very soon upon my next visit. Thank you Johnathan for being my agent .”