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March 2024 by Martin L.
I can't speak on all Dicks locations but this one I can. Unfortunately time to time I have to shop here for last minute needs but this location is horrible and whoever is in charge of updating inventory should just be fired because it's never correct,ever! The customer service here in the last few years is nonexistent especially the shoe department, complete f@#ken P.O.S! This post is just for this location and most of the people that are employed there, not Dicks itself because I order a lot online and have never had an issue. But if anyone from corporate somehow views this post, this location represents your company negatively.
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February 2024 by Karla R.
Talking about customer service , the manager LEVI has the best customer service ever !
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January 2024 by Allan G.
Horrible service. The staff doesn't care to help or try to assist you in any way. Cashier's seem to care more on what they're doing on the weekend than to assure the customers had a great visit and they found what was needed.
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January 2024 by Carlos H.
I bought some adidas sport pants and followed the washing instructions and they shrank ! I took them back to exchange the female supervisor at the cashier was very rude ! And unprofessional corporate needs to suspend her she embarrassed me and my wife for being honest ! She needs to learn some people skills she has brown long hair a little over weight and a huge attitude problem ! If she was polite and professional and explained properly they don't take clothes that have been washed I would of accepted It better sense her people skills are trash ! It only made me upset when I purchased the pants everything was dandy the minute it's a problem they treat you like shit !! As if I'll never return to this store it's my local store ! For this degenerate lady to treat me like scum was very disappointing I regret ever being your customer I will drive further to get treated better I will tell all my friends and family not to buy from your store ever again ! Based on your reviews I think corporate should fire and discipline there employees better training gos a long way the male manager wasn't as bad but still needs to treat people like adults not like children like if our money is not good there I felt discriminated and belittled I thought we were past discrimination people I feel like speaking to an attorney about your discrimination rules and possible options ! This needs to stop ! The color of my skin should not determine my service there ! I'm sick of these entitled people that think they can treat human beings like animals they also say there not responsible for there merchandise that I would have to call adidas and see if they can help me ! That was pathetic I didn't make a scene because I'm civil but I'm expressing my treatment at your store so people can read this and think twice about buying at your store I hope corporate gets this review and terminates this employee the female at the register that's seems to be a supervisor ! Thank you for reading I hope I get an update on That employee and here she was suspended and or terminated ! She's only gonna cost the store a lot of money ! Today is Jan13 this happened between 5 to 5:30 I'm sure the male manager will know who I'm talking about !
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December 2023 by Michael L.
The Dick's outlet that now occupies the old bed Bath, and beyond building and walking distance from the Dick's Upland store is not that cheap. A pair of used Nikes, obviously return, sold new for $129.00 and at the outlet were $89.00. The condition they were in I wouldn't pay over $40. In fact they were still there 2-weeks ago. Check out the photos they speak for themselves.
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November 2023 by Lorenzo morlini
Very well stocked, practically all sports are there
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November 2023 by Isabelle V.
Omg worst service by Chase . Not only did sweater not have a tag, he couldn't find it, he couldn't go to floor and look for it and he couldn't remember to give me my 10percent .... Just horrible
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November 2023 by Adrian Q.
Horrible horrible horrible customer service I had just bought a Yeti cooler for my father's birthday. My family just put ice in the cooler to see how long it would stay cold/how cold it would get. My dad decided he did not like it so I came to this location to return it First Lady who helped me was a total attitude-infested person who had no care on customer service. She said I had scuff marks in the cooler and had to call a manager. The manager came and told me it smelled like fruit when the first associate did not state that. Created me like a crook like I was trying to pull a fast one on them FUCK THIS LOCATION
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November 2023 by Nicole C.
My husband and I brought our daughter to this store yesterday evening to shop for new catchers gear. This was our first time at this store and didn't know the layout so we walked around a bit to look for the women's catchers gear. When we found the gear my daughter started to try on a set (I'm not paying $450 without trying it on) and an employee came over to look at some gloves near by. We didn't think much of it and she continued to try on the set. The employee didn't ask if we needed help but just pretended to look through the gloves and rearrange them. A few minutes later another employee comes over to help the employee pretending to be busy. The whole time we could feel them staring at us and making us feel really uncomfortable. Before we know it there's 3 employees within two feet of us and never once asked if we needed help or anything. It is an awful feeling to be watched and followed in the store. After my daughter tried on the gear we decided to go somewhere else to make our purchase. We will not return to this location due to the lack of customer service.
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October 2023 by Krishna rajagopal
Upland campus store Worst tennis racket stringing service :I normally don’t give low rating for the services as it hurts the business. However this happened to me with tennis stringing department for THIRD time. Normally, they give 1-2 weeks lead time, then after 2 weeks it takes another 2 weeks to get the racket back. The reason is always that the tennis stringing person went on sick leave/ vacation for a week and hence the delay. This happened to me there for all the three rackets that i restrung with them within 3 months time. Additionally the same was the case with the 4 other friends who gave their rackets for restringing. 2 of us got our rackets back and got it strung at other place. The mgmt at this location should take a note of this pattern of service delivery failure, if they would like to continue with this service.
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October 2023 by Thomas R.
This store does not sell fishing licenses. Their website needs to be fixed as this is false advertising.
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September 2023 by A D.R
Staff are extremely helpful and nice. My family and I have come here in specific on multiple occasions to just buy shoes as opposed to going to the mall or a shoe store. I haven’t bought any sports or exercise related products here but based alone on what I do know. Recommend coming here for any of your clothing and or sporting goods.
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September 2023 by Adrian Duran Ramírez
Staff are extremely helpful and nice. My family and I have come here in specific on multiple occasions to just buy shoes as opposed to going to the mall or a shoe store. I haven’t bought any sports or exercise related products here but based alone on what I do know. Recommend coming here for any of your clothing and or sporting goods.
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August 2023 by Jay S.
Alec in baseball area helped us out. He went out of his way to make our shopping experience great. Guy was professional, kind, and knowledgeable. I recommend asking him for help for your baseball needs. Thanks buddy!
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August 2023 by Lisa A.
I've been shopping at Dicks for years. Last week I bought a pair of Jordan's for my son and he wore them once and they ripped on the side of the right foot and were uncomfortable to wear and looser on the right foot so I tried to return them today and the manager said that they won't return shoes once they have been worn and that the sole would need to be falling off! My son only wore them once as I told him and didn't know they were defective until AFTER they were worn!!! Yes they had grass on them and had a scuff mark because he plays football!! The manager didn't help me right away and continued to take other customers and I also heard him say that he didn't know what was going on! I told him that we shop there a lot and his dad even bought him another pair of shoes from Dicks this morning to replace these ones but he didn't care! I'll remember that and will not return!! I want to give credit though to Brooke who helped me with the shoe purchase last week. She was very good but management is definitely not customer service oriented and is very nonchalant.