“I had an initial consultation with Duben & Assoc and left with a very positive impression. The conversation was helpful and professional, and we discussed moving forward with their services for my business accounting needs.
Unfortunately, after the consultation and my follow-up emails, I never received any response at all. I understand that firms may not always be able to take on new clients, but no response whatsoever, not even a courtesy decline or brief update, feels insulting and unprofessional.
Based on the consultation itself, I believed this could have been a good fit. However, the lack of communication afterward was disappointing and made it difficult to move forward with confidence.
Update: I have since reconnected with Matt and David, and I want to update my original review to reflect the full experience.
While my initial concern was around delayed follow-up after our first consultation, Matt later reached out personally, provided thoughtful context, and invited me to reconnect. Since then, I met with both Matt and David and had a very favorable experience.
They took the time to better understand my business structure, personal accounting needs, and the tools I am using, including FreshBooks, Gusto, and Digits. More importantly, the conversation moved beyond basic accounting mechanics and into the areas where I need real guidance: tax savings opportunities, business and personal accounting alignment, retirement planning considerations, and smarter financial management of the business overall.
I appreciated their practical suggestions, their willingness to work through a newer accounting platform, and the forward-looking approach they brought to the conversation. Based on the re-engagement and the direction of our discussion, I feel much more confident about the potential working relationship and am looking forward to seeing how the engagement develops.”
Bookkeepers
Bookkeepers
“I had an initial consultation with Duben & Assoc and left with a very positive impression. The conversation was helpful and professional, and we discussed moving forward with their services for my business accounting needs.
Unfortunately, after the consultation and my follow-up emails, I never received any response at all. I understand that firms may not always be able to take on new clients, but no response whatsoever, not even a courtesy decline or brief update, feels insulting and unprofessional.
Based on the consultation itself, I believed this could have been a good fit. However, the lack of communication afterward was disappointing and made it difficult to move forward with confidence.
Update: I have since reconnected with Matt and David, and I want to update my original review to reflect the full experience.
While my initial concern was around delayed follow-up after our first consultation, Matt later reached out personally, provided thoughtful context, and invited me to reconnect. Since then, I met with both Matt and David and had a very favorable experience.
They took the time to better understand my business structure, personal accounting needs, and the tools I am using, including FreshBooks, Gusto, and Digits. More importantly, the conversation moved beyond basic accounting mechanics and into the areas where I need real guidance: tax savings opportunities, business and personal accounting alignment, retirement planning considerations, and smarter financial management of the business overall.
I appreciated their practical suggestions, their willingness to work through a newer accounting platform, and the forward-looking approach they brought to the conversation. Based on the re-engagement and the direction of our discussion, I feel much more confident about the potential working relationship and am looking forward to seeing how the engagement develops.”