Charlotte Russe is a popular destination for women seeking the latest fashion trends at unbeatable prices. With a wide selection of clothing, footwear, and accessories, the store aims to help every woman feel her best. Customers have generally had positive experiences at Charlotte Russe, praising the store's great styles, quality, and customer service. Employees like Alexandra and Jackie have been highlighted for their exceptional assistance, going above and beyond to help shoppers find the perfect outfits and providing honest, personalized recommendations. However, some customers have encountered issues with online returns, reporting that the staff at certain locations were not properly trained to handle these transactions. This has led to confusion and frustration for some shoppers, who felt the store's corporate management should have ensured better employee training. Overall, Charlotte Russe is a beloved brand that offers fashionable and affordable options, complemented by generally helpful and friendly staff. With a focus on improving the customer experience, especially regarding online returns, the store continues to be a go-to choice for fashion-conscious women.
The store was way too hot and I was told the AC is broken. Just saw another review from 7 months ago about the AC being broken at that time. It’s wild that management has continued to allow them to work in a place that has no AC. It’s almost too hot to shop in there. Please fix this!
July 2023
Great customer service as I have worked retail for many years how I missed that quality of service you use to get. The girls are extremely helpful came in for an outfit and left with a few. For sure will be back. Customer service was Exceptional !!! Thank you!! ********
August 2021
Nice location! It did close for a bit and then re-open, so hopefully its hear to stay.
