“Arrived 5 min before my appointment. I was greeted by my asst. service mgr, Lily, immediately upon arrival. Wow! We discussed what needed to be addressed for the vehicle maintenance; worked that would be done, time and cost. She delivered as promised. Kudos to her. Only 4 out for 5 stars because of cost. Unfortunately in these hard economic times, pre-pandemic pricing will not be coming back soon.
Great staff and quality work.”
“I purchased my vehicle in March of this year, Luisa and her husband were very helpful throughout the entire process. It didn't take very long and they even delivered the vehicle themselves that same night ( an hour and a half away). Luisa has followed up several times after the purchase and she is great, I would definitely recommend CARUSA!”
““I recently visited the Lexus dealership in Valencia for our Lexus’ 100,000 mile maintenance and was assisted by Hector Lopez. From the moment I arrived, he was very professional, pleasant, attentive, and genuinely interested to help me. He took the time to explain every detail clearly, answered all my questions with patience, and went above and beyond to ensure I felt confident in my decision. His knowledge of Lexus vehicles and his customer service satisfaction skills impressed me tremendously. I left the dealership feeling truly valued and well taken care of. Everything exceeded my expectations. I was very happy. I highly recommend asking for Hector Lopez if you want exceptional and honest service.””