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February 2024 by Sean R.
This 5* review is for Vanessa A. Not only is she super helpful and knowledgeable at her job. More importantly, she is a kind individual, and she helped me deal with a very difficult situation that another banking institution was putting me through. She is a sweetheart, and I will always be grateful for her thoughtfulness.
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February 2024 by Jessica ML H O B D Y
Predatory, doesn't honor incentives for opening an account...
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May 2023 by Derek Fisher
I would refrain from going to this bank at all costs. Terrible customer service and it is very clear they all don’t enjoy what they do for work. Their customer service is a direct representation of that. As someone who actually worked for Bank of the West previously, it is extremely sad to see a branch this poorly run.
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April 2023 by sweat cap
Was going to open an account but the lady tells me they got to hold my check for 90 days so the check can clear.
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October 2022 by David S.
This branch is the TRENCHES! Holy God. Yes it's Vallejo. Yes it's in a particularly not- so-great part of Vallejo. But put the AC ON! Have a 3rd teller on Fridays! The branch looks like it was renovated recently but the decor is depressing. I don't expect it to be an art gallery but does every wall need a dull Bank of the West ad in a plastic poster frame? If I ever decided to kill myself, this would be the location I'd choose. Only because there isn't a single feature that would make me reconsider my decision. Having said that, the tellers were somehow nice in the face of some pretty adverse conditions. I've never seen their break room but imagine it's a supply closet with a single chair and bare lightbulb on a chord.
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September 2022 by Robynn H.
Customer service from the tellers are kind for the most part. But the lobby is SO FILTHY! I complained to a teller and she told me they have asked the janitor but to no avail. FILTHY
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April 2022 by Krystyna Harris
Have been a customer for 20 years. Had an issue with my direct deposit at my second job and I had to get a live check explained that to the teller and I told her I wanted cash back and she put a hold on the deposit of my pay check and I wasn’t able to withdraw any money. Really thinking about changing banks at this point.
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January 2022 by Ziggy Z
They need to update there phone number smh
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August 2021 by Orly A.
I have an active account & went to this branch last Friday, August 39, 2021 around 4:30 to get some quarters. 2 tellers were just chatting and I was the only customer. The guy teller asked & looked at the lady teller & immediately told me they did not have any. Poor customer service.
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February 2021 by Walton K.
To anyone out there please disregard this Bank. First of all ask at an appointment with one of the bank specialist. And when I arrive on the day of my appointment I was told by on the banking specialist that person I needed to did not come in come to work and there was no number to contact me which was a lie. So I had to reschedule another appointment Well when I arrived I sitting in the waiting area for 10 minutes until I had to get up and point out one of the banking skills and professionalism. To anyone out there who's reading this review please avoid this Bank at any cost.
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February 2021 by Mike D.
Quite simply the worst customer service of any bank I have ever worked with. Simple problem, not one that can be solved on the web site. On hold for 25 minutes now. They still cite Covid issues, we have all been dealing with this for a year now. Every other bank seems to have figured out their operations. Not them. If you think you will ever need customer support DO NOT Bank w/ Bank of the West
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November 2020 by Frankie James Ford
I have been a bank of the west customer or client for over 20 years. Now it’s a corporate bank. They changed the symbol along with how they treat there clients or customers. Hidden fees! Charges for a monthly statement! They hold your money hostage over a question that I needed to tell them what I do for work. Before I could with drawl my on money. I will be ending my long term relationship with this bank very soon. They are probably selling personal information.
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September 2020 by Meredith L.
Why offer online appointments if as soon as I come in for that appointment, your just going to have some one else (couldn't even get up and tell me youself!) tell me I cannot been seen today because the big boss is comming in. Thanks for wasting my time Bank of the west.
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June 2020 by Smoovegruve Rahzzy
Terrible service and we never got the promotion advertised when we qualified. Someone got it. I don't trust banks that are not honest and we approached them on it several times
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May 2020 by Mike Pendergast
Lifelong Bank of the West customer. It was a sad day when our downtown Vallejo branch closed years back (much more convenient for me), but we chose not to switch banks because of how well we have always been treated by Bank of the West in Vallejo. Times are definitely changing and with so many unknowns about how businesses will operate post Pandemic, it is comforting to know that the one thing that makes Bank of the West Vallejo special isn't the business model, but the class act team of staff. It is the years of doing business and the relationships and trust that you develop that bring you comfort in times of distress and uncertainty, and I will always value the relationships that deliver when you need them and do my best to reciprocate. From the Manager Pinky on down BOW Vallejo has some of the best workers, community neighbors, and friends around. I highly recommend Bank of the West Vallejo.
