1-800-PACK-RAT is a portable storage and moving company that makes storing and moving belongings easy and convenient. They offer flexible options such as on-site storage, warehouse storage, local and long-distance moving, or a combination of these services. Customers consistently praise the company for its simple process, secure and clean containers, and professional customer service. Many reviewers highlight the helpfulness and kindness of staff members, especially mentioning a driver named Louis who was quick to find rust-free containers, polite, and skilled in navigating obstacles. The drivers are noted for being punctual, communicative, and professional, ensuring smooth deliveries and pickups. Customers also appreciate the good value offered by Pack-Rat, often saving money compared to other moving options, and are pleased that containers arrived ahead of schedule. The company’s transparent pricing is appreciated, with no surprise fees reported. While some mention longer wait times to reach customer service, overall, reviews reflect high satisfaction with the ease of the process, the professionalism of the staff, and the quality of the containers. Many customers would choose 1-800-PACK-RAT again for future moves, citing their positive experiences and the company's reliable service.
