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November 2023 by Erin W.
Shannon and Jonny were the dream team. I have never had a more positive experience buying a car. I truly never write reviews but I need to give credit where it is due. I had a specific budget and aspirations in mind and they were so patient with me over the number of months that it took me to finally make a decision. Never pushy, but always supportive, communicative, flexible, accommodating, and educational. Shannon, in particular, went above and beyond as my champion, ultimately landing the right package for me. She made herself available to help with multiple test drives, and even followed up on a couple of questions I had after the sale. I am so grateful for such a positive experience when it is usually a stressful time.
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November 2023 by Maggie S.
I have been purchasing cars from Willie Darwich for over 11 years now. He is by far the easiest, most knowledgeable and patient person to work with. He went above and beyond to make sure this was a smooth process. His passion is the car business and it shows. If you're in the market to buy or lease a car go see Willie Darwich I promise you won't regret it. I highly recommend!
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October 2023 by nico rabushka
I worked with Elizabeth Robson to purchase a vehicle here. She is nothing short of AMAZING. Her professionalism and kindness is unmatched anywhere else. I bought a 2016 outback from here and took it to a mechanic before purchasing. There was a few service items that needed to be done to the vehicle, as suggested by the mechanic. When I came back and let her know she said the Galpin service department would take care of them for us for no additional charge. She wants to make sure you leave feeling satisfied and happy! Please ask to work with her if you go in, you will not regret it.
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September 2023 by Rebecca Alamillo
I have been meaning to write this review for the last 8 months. First off Elizabeth is the best! I needed a new car and leased a 2023 Aviator. LOVE my car! Elizabeth made everything so easy. I got a great deal. She was not pushy one bit. She was so accommodating and patient with me. Elizabeth was a pleasure to do business with and the whole dealership was great. If you need a midsize suv I highly recommend the Aviator, Elizabeth, and this dealership!
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September 2023 by Elaine Watson
From about 2005 until I moved out of California (to Arizona) 2021 I have bought about 5 or 6 cars from Galpin. The last three consecutive being Lincoln's. So obviously, this review is to say how amazing they are otherwise why would I continue to give them my business? But here is the sad side to my story. This year it was time to got a bit bigger from my adorable Corsair to my Lush Aviator. Unfortunately the award winning Galpin isn't here in Phoenix. So I took to reviews and found another dealer. To say Galpin set the bar high is an understatement. Today I have been on the phone, computer for hours just trying to get the treatment expected and deserved in my first service appointment. Gone is the lovely concierge / loaner vehicle. Quick service. They want to keep my car for possibly 7+ days (to do my first service and attach my passenger cooling seat to it's bracket) without giving me a car in the unknown span of time. If you live in the area of Galpin. You are so lucky to have an award winning dealership in your area. To Galpin: PLEASE open a location in Phoenix (preferably the west side near Goodyear). I miss you.
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August 2023 by Cathy M.
The service department doesn't have an opening to fix the air conditioner in my Navigator for the next nine weeks. I called yesterday 8/30 and was told the first appointment available was 11/1. When I pressed that it is over 100 degrees she found an appointment 10/20. My Navigator will be serviced elsewhere early next week.
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August 2023 by Christina Sandoval
HUGE shout out to Shannon Duffy and Jonathan Kramer for helping my daughter get into the car of her dreams she just had a baby went back to work 2 weeks after giving birth goes to school she works so hard and recently lost her car in the storm Shannon Duffy worked tirelessly as well as Jonathan Duffy to get the deal done I’m forever greatly the smile on my daughters face getting the car she has dreamed about. She loves her Mercedes-Benz A220
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August 2023 by Roger Taylor
Really good dealership. I am from Las Vegas but couldn't find the perfect car at any of the local dealers. I began an internet search and found just the car I was looking for at Galpin. I contacted the dealership and was routed to salesperson Ivan Hernandez. A couple of days later I was in their store to complete the transaction. I arrived at 10 am, my shipper picked up the car at noon, and I was back at my hotel by 1 pm. Absolutely smooth process with no hiccups.
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August 2023 by Travis Corby
DO NOT USE this dealership. I had a Lincoln Navigator coming off lease that was over miles. I had a conversation with a sales representative, Justin, who confirmed they would buy back the car for a wash. When I got to the dealership and they found out I had bought another car, they all of a sudden said I owed $8,000. When I brought the issue to the general manager, Jeremy Guller, he confirmed that yes, they had made that offer but said “oh well, things change.” They were terribly rude and unhelpful.
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August 2023 by Marisa K.
I suggest you avoid this dealer. The photos posted on their website are not the autos actually available in the lot. Photos on the website are "stock shots." Wasted two hours + a two hour commute for this bait and switch. Salesperson was not transparent or honest, a wheeler and dealer, if you will. I tried to reach out to the manager before posting this but no response which is consistent with my experience. Bad business practices, real bad.
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August 2023 by Diana C.
Came in with my family to buy a car.. absolutely no one approached us. I decided to go up to the receptionist and asked her for an Armenian speaking salesman and she said there wasn't any in right now. I then told her anyone will do. Been at the dealer for 15 minutes now still waiting for someone to help us. Keep in mind people walked in after me and have been helped already. As I was walking out someone offered to help. Thanks but no thanks.
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July 2023 by F C.
I had a wonderful experience purchasing my car from Galpin Lincoln, but when it came time for service they were horrible. After a weak for a warranty repair, I have called them five times and nobody answers. I left a message and received not call back. This may be the first and last time I take a car there for service.I always thought Galpin was known for customer service, but apparently once you drive off the lot it ends.
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July 2023 by Roberto M.
If I could give this place a 0 star I would. Purchased a used car from them not even a year ago. Car was in good condition what looked like, but when I received the carfax report it stated that the title was salvaged. I was never told the car was involved in an accident nor did I receive any paperwork/reports stating so during my purchase. When I went back to speak to someone at this location they simply just told me "we told you" and refused to make right their wrong. Will be dealing with this personally but wanted future customers to be aware that this place definitely tries to scam you every moment they get. Horrible customer service.
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May 2023 by Timothy Chu
I saw a used vehicle that I was interested in. I got in contact with Martin and we had set up an appointment. Unfortunately he had a previous meeting lined up so he arranged for me to meet his associate, Eric. Long story short, I did not purchase the vehicle for it did not meet very specific demands of mine. However Eric and Martin were both stellar in how they handled this meeting and showing me the vehicle and trying to meet in the middle. If I wasn't so picky for this one feature, I would have felt very confident and happy to purchase with them.
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May 2023 by James M.
Gallin Lincoln salesteam seems quite responsive when I purchased my 2021 Aviator.However there SERVICE DEPARTMENT HAS BEEN GROSSLY UNDERSTAFFED FOR WELL OVER A YEAR. It takes months to get even a normal appointment and good luck getting a human on the line from Lincoln Service.Today for instance, I have been listening to constant ringing for 30 min at 818 922 3678 - the number they gave me. HORRIBLE SERVICE AND CLEARLY WONT BE GETTING BETTER SOO