Ortho Mattress in Van Nuys offers a positive shopping experience, thanks to attentive and knowledgeable staff. Polin, in particular, is highly praised for her patience, professionalism, and helpful guidance in choosing the right mattress. Customers appreciate her kindness and the discounts she provided, making the process smooth and enjoyable. Amir also received compliments for his excellent customer service and product knowledge. While some reviews mention the store's appearance and marketing, the overall focus is on the staff’s dedication and the quality assistance they offer. Many customers highly recommend Polin and the store for those seeking quality products and friendly, patient service.
Me and my husband are very happy with our purchase at the store. The manager Polin gave us all the attention and information we needed and helped us make a great decision. She gave us good discounts as well. Overall great experience. Highly recommend!
March 2024
Polin was excellent in helping us pick the best mattress for our needs. She was patient and guided us through the process.
March 2024
Amazing service by Polin! Very helpful and very knowledgeable. Gave us a great price for an amazing mattress.
