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May 2024 by Maribel Q.
Dead fish. I told an associate and she just KEEPS saying she'll call someone and it's been 10 minutes no one has came. The other fish are trying to eat him. This is not okay
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March 2024 by Abel C.
today sunday i went to the petsmart store in panorama city ca so that they could cut only my dog s nails and the prisoner who was there at that time i asked him how much do they charge for cutting only this nails and he told me we need oroof of bacunas so i will no longer buy in this store even the employees are despots
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March 2024 by Lyft Clothes
Very courteous and professional staff couldnt have asked for a better service❔?
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January 2024 by Maria Gomez
I like coming to this spot to get anything I need for my cats and dog. Everything is clean and organized so things are easy to find and the employees are nice and friendly. Definitely my go-to spot for pet needs.
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December 2023 by virginapalafox
Karla has amazing hands with dogs. My dog came very matted and she did an amazing job with treating his hair. She has so much patience as she took her time to be careful. She did an amazing job and you can tell she has lots of experience. I recommend her, shes super nice and outgoing. Her energy was so sweet and radiating happiness.
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December 2023 by D Y.
I called this Petsmart on December 19 at 12:45 in the afternoon and specifically explain my problem to them. I explained that I bought these chicken treats for my dog and they gave my dog very bad diarrhea. The woman on the phone told me I could return them if they could locate my receipt under my phone number, if not, she would be able to provide me store credit, as long as 75% of the bag is not gone. I said OK I will be in later she said perfect. We will be able to process that transaction for you. I get to Petsmart tonight at around seven. I was greeted by two ugly rude workers. One was a woman with an ugly piercing going across her nose, and the other one was a stupid boy, who didn't even need to be in the conversation. I explained to the woman who I guess was just the worker because she claimed her assistant manager isn't there right now keep in mind she's a Hispanic woman she gets very defensive and pretty much calls me a liar and says that I'm lying about somebody telling me I can return the treats because they get crazy stories all the time. First of all I almost came across the register so just piece of mind to that lady. I hope you see this review don't ever call somebody a liar because next time it's not going to be cute for you to top it all off she said that every Petsmart follows his policy I call another Petsmart and they told me no problem come in ask for me she gave me her name and she said that she will process the transaction for me. So I want to know what page panoramacity Petsmart is on because clearly they're not on the same page as anyone else and clearly this is why they get paid $15 an hour. Their customer service is horrible, they're attitude are horrible, their appearance is horrible. I would never go back to the store.
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December 2023 by Rodrigo G.
I took my French bulldog Cash in for a luxury package with everything included on 12/9/2023 and was greeted by the whole team. They were very nice and explained all the details since my frenchie has very sensitive skin. I chose the hypoallergenic shampoo and conditioner. Donald bathed my frenchie trimmed his nails cleaned his ears and he did an amazing job I'm very happy with the grooming and will be back again thank you so much!
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December 2023 by Tim T.
As far as having a variety of different options this is a good place. Friendly service and good location. I do wanna say that this is not their fault but the dog food available is not what I would feed my dog. Not many store dog foods are worth of your K9 companion's consumption. That being said the toys are okay.
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October 2023 by Cydnee Berry
Great staff. Heather and Astrid did a great job on Mavericks cut. Tony was great with helping me with his flea collar.
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September 2023 by Ailsa
Astrid did a great job with Butters's hair. My dog Butters has fear aggression and I never took him to get professionally groomed before and had always cut his hair crudely myself. Astrid was very patient with Butters, at one point she said he was very jumpy when she tried to trim his leg hair and she would rather not traumatize him -- which I appreciate how she cares for his mental health! Eventually he allowed his legs to be trimmed. He looks like a different dog! Below is a before vs after.
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July 2023 by Richard king
they don't have what I need for keeping spiders, I can't complain for this. most people don't like the "pets" I keep
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May 2023 by gill
I called in advance to ask if they could do a specific grooming service for my cat and they told me they could on the call. When I got there, it turns out they actually don't do the service I specifically asked them about. A 30 min car drive there and having to deal with the stress of transporting a young cat only for nothing to show for it. The groomer herself was friendly.
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April 2023 by Benjamen Iorillo
Do not go to this store to groom your dog. I took my Husky to be groomed and they messed up her fur. they did not wash her fur properly and did not dry it and now her undercoat is badly matted and she may need to be shaved. i gave them instruction and they assured me they knew how to groom/handle a husky.DO Not take your dog to this store to be groomed ever they are the worst groomers
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April 2023 by Cherie Q.
Been going to Petsmart groomers for 4 years and today will be my last. Was treated so uprofessionally by the grooming manager that worked on April 8th 2023. She claimed she had two groomers call out sick that day and she had attempted to call me the day before. I talked to them twice and confirmed both two dog appointments. My dogs dont like going and its alot of work getting them there. There was no apology. I told her I wasn't called and she said that she had to actually groom a dog from another person who claimed the same thing. Acting all disgusted that she had to work. I asked her if she could call the other stores and help me find an opeing but refused. She said ya, go ahead as she walked away to go stand by the one other groomer who also was rolling her eyes. Petco took me right in and have cheaper prices. This manager needs to find another field pf work. The groomers Ive had are amazing there. Unfornately it is their loss.
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March 2023 by alex g
I took my very first dog (GSD) for training as a puppy. We both learned a lot! Now she's 6 years old and we still love to go. The parking is huge so there's room for u to take out big dogs from your car and everyone is super friendly. I also take her for grooming bcuz the price is great and they always do an amazing job. Great Place ??