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March 2024 by Lynne P
It was an easy return no hassle. The gas gauge was a bit off from where we had filled it but the person worked with us and didn't charge extra.
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February 2024 by Felipe Pelaez
I had a great experience
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February 2024 by TeamMaNa8
The staff was very helpful to accomadate my reservation due to a patron not returning a vehicle on time. My reservation was tranferred to another location, and staff were also willing to give me a ride there for the inconvenience. I forgot all their names, bit each staff member was very helpful
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December 2023 by Tiffany Heart Lockett
I can think of absolutely nothing you can do to improve for the next customer! This was the best U-Haul experience I have EVER had, including any other seamless ones... it was even better than those! Mainly due to the worker you have there (black guy; was running the front desk during my rental time). Give... Him... A Raise! You've truly got an incredible person working there, which I know is hard to find. Good for you. (Good for me. Good for all of us!) Thanks. Best Location Yet!!
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December 2023 by Brandon Love
There was a hole in the gas line which caused gasoline to spill all over my sneakers. This is absolutely dangerous and should be inspected before given to customers to drive. The service itself was great! But upon return and trying to fill the truck it was a hazardous/ gasoline fueled nightmare!
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November 2023 by Corina Corina
Horrible... just horrible. Oct 28th, 2023Let's start with the pick up. The cargo van had no gas. So I had to drive straight to the gas station.There was a stench that later turned out to be a bag of trash and bodily fluids along with empty and un opened beer bottles. My son was the unlucky one to find it. Let's not imagine whatvwould have happened if I had gotten pulled over.I was informed by the employee that the homeless apparently stay in the vehicles.And for the cake topper. I was over charged $1,388.00 . Now im sitting here with a over drawn account and a move that has been haulted because of this situation. Waiting to hear from uhaul.I have spoken with. Customer support.My next post will be on how the situation was handled.
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October 2023 by Fujin Raijin
Every time I go to this location the service is terrible. Northridge is far better, Chatsworth also good and even North Hills is better. The guy who hooked up the trailer couldn't do it by himself and I had to wait (I had already been waiting for 40 minutes). They refused to send my paperwork via email (I always do that at other places) and said it had to be printed. Every interaction I have had at this location has been poor, I have been renting about twice a month for the last 8 years and I always dread it when I get sent here (happens when I forget to make a reservation until it is late and Northridge is all rented out).
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August 2023 by Rafael Ultramar
I was trying to make a reservation on U-haul Van Nuys, but looks like they don't take the CUSTUMER seriously!!!!I was asking for a 10ft truck at Van Nuys/Saticoy, but they let you waiting for 15 mim and them they try to transfer you to a Call Center witch take other 10 mim waiting.When you arrive at U-haul store at Van Nuys, always has nobody to assist you.WORSE PLACE and EMPLOYEES!!
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August 2023 by D B
The guys work so slowly.... and do not want to help to customer.not good service !!
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August 2023 by Michelle Jarecki
Finally a uhaul location that has a friendly knowledgeable staff with well kept equipment! Worth the extra 7 mile drive from Burbank
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August 2023 by L L
This place is either always short staffed or extremely busy. If you're in a rush make sure you go early!
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April 2023 by Ed Parry
Despite a small hiccup regarding getting the size truck we needed at the location and having to go to pacoima to pick up an alternative larger truck at no additional fee these people were entirely professional. I reserved the truck online, they called me a day ahead of time when it was no longer available the truck I needed. They gave me alternative locations to pick up that truck but I didn't want to go that far. And they told me they had a 20 footer in pacoima at tire pros which is right off of the freeway. Took us 10 minutes to get there and about 10 minutes to get back. Maybe a little longer I wanted to get the feel of the truck on the freeway. I pre-registered online, I picked up with just a signature took less than 10 minutes, the truck was in great shape, I drove it all the way from Van Nuys to Lancaster with no hitches or problems whatsoever. The ramp was sturdy enough for me to load my '08 Harley-Davidson Ultra Electra Glide. That beast weighs 880 lb and this beast weighs 290 lb. :-) took it right up the ramp was very easy to use it took it with no problem. A few tie downs and then we packed the rest of the stuff around the vehicle after it cooled a bit. We brought our stuff out to Lancaster and dropped it off like a mile away without a problem. I love these drop off sites. They could be say like a male place or a tire place but it's very convenient. I don't know why they got such a negative reviews in the past but the guy working at this place was totally professional with me. Same with the people on the phone and it to pick up location. As well as the drop-off location. So my experience here was good and the cost was not that much. I think I paid $205. I think that's a pretty good price. Due to my experience I would recommend this place.
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April 2023 by Lucy D.
I was overcharged in mileage and gas. I estimated 20 miles to be driven and actual driven was less than 17. My receipt was never sent to me so when I called the call center emailed the receipt to me and I saw I was charged 53 miles and 3 gallons of gas. The gas that was added did not even match the mileage that they listed on the receipt. Before you drive off take a picture of the miles out and miles in when you return it because they are dishonest and will overcharge you.
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March 2023 by Ellie Piry
These people are beautiful. They feel for you when you go through difficult times. I heard some rumors against them by a mover that was hovering around me, trying to make them look heartless and careless for what I'm going through, so he could rush me in emptying my truck so he could get the $200 and take everything to somewhere else! While I'm in a real bad financial shape right now, he was the one trying to rip me off not the Uhaul staff! The staff exceeded my expectations by waving all the extra fees and treating me with kindness and compassion to prove that there's still good people in the world. Wow, Praise be to God the Lord of the Universe. Thank you Hero, Amber? ?, Jonathan, Chris and everyone who picked the phone and showed empathy for what I went through. God bless you all.?? ? ?
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January 2023 by Star B.
The employees there are super accomadating & understanding..for too many reasons to list..but let me just say if you HAVE to travel a bit further to go to this location DO IT BECAUSE THE ABOVE SATISFACTORY CUSTOMER SERVICE IS SO WORTH IT..
