U-Haul of Van Nuys offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. The location also provides portable U-Box containers, Moving Help® services, hitch installations, and packing supplies. Despite managing a high volume of customers, the staff is consistently described as helpful, professional, and positive. They have received praise for going above and beyond in customer service, such as cleaning trucks not rented from their site. Customers have noted the knowledgeable assistance provided by staff members, particularly in addressing questions and concerns. However, there are mentions of some issues with truck maintenance, including cleanliness and mechanical problems. Additionally, the return process has been reported as confusing at times. Overall, U-Haul of Van Nuys demonstrates a strong commitment to customer service, with staff willing to assist and find solutions even when other locations could not.
You guys are ROCK STARS ⭐️ THANKS Uhaul of Van Nuys
April 2026
I was treated with so much attention and respect by Jessy. She really deserves employee of the month award or a good raise. Her customer skills is amazing. Uhaul has an awesome employee and good representation with her on board. She deserves 5 stars!!
April 2026
Train more people to be just like Isabel. She has amazing customer service skills and if staff were more like her all customers would be happy.
