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May 2025 by Daniel Gonzalez
This store is completely unprofessional with their customer service and technology services the employees at the store we completely rude and the manager was also making comments on a young adult for asking for help when he could’ve kept it professional for his business please beware of these 3rd party stores they really try to scam their customers because all they want is sales but when they don’t follow Verizon policies stuff like this will happen I will contact BBB for policy violations and secondly extortion to a young adult that’s going to school is completely unethical.
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May 2025 by Dominick Perez
just wanted to say this store specifically practices extortion btw it’s not a legit store it’s a 3rd party store that sells verizon product please beware of stores like these so you don’t get scammed customer service also not the greatest they should really have more training but it seems like they don’t care they enjoy unethical business and being rude to children hope this place gets shut down and i’m not the one to be a karen or anything i’m genuinely a very nice customer i really don’t like doing these reviews but if it gets that bad then i will point it out they will be hearing from lawyers and the better business bureau.
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May 2025 by Dominick “Mcbhewy” Perez
This is the worst verizon store i’ve been it’s not even a corporate it’s a 3rd party store please guys beware of these guys please shady business they were trying to extort a young kid into buying a 500 dollar apple watch that’s not even worth 500 dollar at the apple store this is wrong. extortion is illegal they will be held accountable. The manager especially very rude to a young customer trying to start their life employees too very disrespectful to their elders they will need better customer service training I really hope the better business bureau:)
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September 2024 by Garret Weinrieb
Krystal and Maritza both helped me and were amazingly helpful. Had a difficult data transfer and they figured it all out. Ty ladies!
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September 2024 by Sigal Klir
Nice store big variety of Phone and cases but the costumer service wasn’t too good young lady with attitude trying to sell me a phone and service and denying that it’s cost over $1000 pretend to be free Phone
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June 2024 by Daniel Hook
Not helpful, been their customer for two phone lines and home internet and right now just want to disconnect everything and never do any business with them. The guy in a glasses that is working there- rude, unprofessional, disrespectful. The way he talks to customers is absolutely unacceptable and leaves horrible feeling. Not recommending.
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April 2024 by Genesis Alonso
So I went twice today once in the morning and only two people are working and it’s busy so we wait we asked our questions and they couldn’t help us so we left came back a few hours later to see if they could help me Activate my phone they said oh no we can’t that phone won’t work on Verizon mind you I had ordered a phone on Saturday the new 15 Pro and it was supposed to arrive today and I called for some reason it won’t be arriving till Thursday so I am buying a cheap phone for the meantime, and the part that pisses me was not the rudeness of the gentleman I had brought my two-year-old and you know it’s frustrating as it is it is not having a phone trying to buy a cheap phone wasting money because Verizon is taking their sweet time to deliver my new phone. He was more bothered by my two-year-old touching the cheap frames that are hanged up and I had already told my daughter to stop and come near me twice and he said and I quote she needs to stop.
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April 2024 by shady bashi
OMG, worst experience I had with a Verizon store. They locked the doors way before their business hours listed on Google Maps. I drove over 30 minutes for nothing! I hope they learn to treat Verizon customers better in the future.
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March 2024 by Deborah D.
my 88 year old mom purchase a phone with a 30 day return policy, they refused to accept the return even though she went to corporate office and said they should except the return. where she opened the box they was a slight rip so therefore denied the return. i say they get a f minus...the box was not destroyed, just a slight tear. i have never heard of a store not excepting returns. shame on them...apparently they are owned individually and verizen does not inforce their policy's shame on them!...nate is the manager at this location that helped her. he could have accepted it, he had the right to do so...but instead she got a fu..good luck with that.
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March 2024 by Valerie C.
Nate wasn't helpful at all. I wanted to leave a review because he actually sent me to go to another Verizon. I actually did not believe him so I called Verizon customer service and they were actually able to help me and Nate information was completely wrong. You can tell he's a lazy employee As I arrived , there was only 1 employee helping a customer and Nate was in the back. I did not see him until 4 more Customers decided to arriving in the store. I guess just go to another Verizon that actually want to help you? Instead of sending you off to another .
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January 2024 by Emely P.
If I could give zero I would Eusevio is a liar and a scam. I got a phone here in November he said they would credit AT&T $300 to break my contract with them not once did he ever mention I had to get a gift card on the app to send to AT&T then proceeded to lie and say that the promotion I had "expires" like wtf I called Verizon themselves and they said there is no such thing as a promotion expiring with them, he had also lied to me about being able to go to a different Verizon to exchange my phone if I didn't like the color. I went to a different Verizon to do just that just to be told this location is a franchise not corporate so that's something that they don't tell you seems like eusevio is just a scam and wants your money, and lies to get just that I felt like he took advantage of me so now I have to pay AT&T back thanks to his lies. So disappointing
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November 2023 by Chloe Quinn
Melanie, Nate, and Crystal were the most amazing customer service ever. They helped my mom get a phone when no other Verizon stores would. Don’t go to any other location with this one. These people are rock stars. Thank you so much we couldn’t have done it without you.
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November 2023 by laura
Trash service .. walked in and two young ladies were sitting at their desk.. told them we were new customers wanted to hear about the deals and see phones .. not one got up looked at phones .... had to walk over to one of then only to tell me no deals just credits for any lines ..mind u it was empty!!!!! Guess the deals are online with robots given you the customer service ?♀️
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November 2023 by Blanca Menjivar
I am a Verizon customer for about 20 years, and I was living in Sylmar Hills California. My cell phones did not have signal at all at that area. I open a small business 5 years ago. In august 2023, customers were calling me at my cell phones lines I was not getting calls at all day. I went Verizon store they gave me a Wi-Fi box to fix the problem in my house and I upgrade a new cell phone the day and it didn't work. October 2023, I moved to Sherman Oaks, CA the signal is even worse I went back to Verizon store to return the Wi-Fi box because it didn't fix the problem, I started use my landlord's Wi-Fi, Verizon Wi-Fi doesn't work at all at my new house and they have been sending me from one store to another and to customer service department they are refusing to help me to return the Wi-Fi box. This Company is not providing good service as 20 years ago Verizon company was n.1 in the phone lines market in customer service not anymore. Everyone be careful with Verizon is horrible the customer service at this moment.
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November 2023 by Blue Vee
Horrible service and attitude from the bold guy with glasses and beard he’s in the the picture on these reviews. I will never return or do business at this location again, need to find employees who actually like to work and aren’t miserable while working ?
